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Edit an order yourself

Everything customers can do, you can do on their behalf — plus things they never can. Open an order in your Shopify admin and use the Account Editor link on it. You get a full order editor: change the customer, edit billing and shipping, add off-catalog items, and email a payment request for a balance.

What this does

Not every change suits self-service. Phone orders, wholesale, exchanges and odd one-offs still need a person.

Shopify's own order editing is limited. This does more.

Open it

From the order page in your Shopify admin, use the Account Editor link. The order opens in Account Editor's editor.

What you can change

Line items — Add catalog items, add custom off-catalog items, change quantities, swap variants, remove
Discounts — Per line and per order, with a reason the customer sees
Shipping address — Edit, with tax recalculated and a shipping-rate picker
Billing address — Edit — customers never can
Contact information — Email and phone
Customer — Reassign the order to a different customer
Order note and custom fields — Edit both
Payments — Email a payment request for an outstanding balance

Reassigning the customer and editing billing are the two things customers can never do. They are the reason to come here instead of Shopify.

Channel source

Under More Options, tag where the order came from. Edit, Exchange, Phone order, Wholesale, Return, Fax or Test.

It helps your reporting later, and anyone reading the order after you.

Save as Draft

Save as Draft makes a Shopify draft order instead of changing the live one. Use it to quote a change before the customer agrees.

Advanced mode

The Advance switch unlocks fields Shopify normally locks.

It cancels the original order and creates a new one. The app warns you: "This mode cancels the original order and creates a new updated version. Payments, fulfillment, and reports may be affected."

Use it only when a normal edit will not work. The order number changes, and anything holding the old one stops matching.

Good to know

Advanced mode is not a normal edit. It replaces the order. Read the banner before continuing.

Payment requests collect a difference for you. If an edit leaves the customer owing money, email a request. That beats chasing it yourself.

Off-catalog items are for real one-offs. A custom item is not a product, so it will not show in product reports.

Check the save switches. The editor decides whether to refund, email the customer, return items to stock, keep the order marked paid, and copy custom fields. Look at them before saving anything unusual.

Troubleshooting

The Account Editor link is missing on the order — Why: The admin link is not installed, or the feature is not in your plan — Fix: Check Pricing
A field will not edit — Why: Shopify locks it on a paid or fulfilled order — Fix: Use Advance, understanding it recreates the order
The order number changed — Why: You used advanced mode — Fix: Expected
The customer was not told — Why: The confirmation-email switch was off — Fix: Check the save switches
Stock did not come back — Why: The return-to-stock switch was off — Fix: Adjust inventory by hand
The payment request never arrived — Why: It goes by email — check spam — Fix: Set up the verified sender domain

FAQ

What can I do here that Shopify cannot?

Reassign an order to a different customer. Edit the billing address. Add off-catalog items. Email a payment request for a balance.

What does Advance mode do?

It cancels the original order and makes a replacement with your changes. That is how it reaches fields Shopify locks. The order number changes.

Can I quote a change before applying it?

Yes. Save as Draft creates a Shopify draft order rather than changing the live one.

Will the customer be emailed?

Only if the confirmation switch is on when you save. Check it before saving.

Does this use my order allowance?

Yes, these go through the same app. Watch the usage meter if you do many of them.

Updated on: 21/08/2026

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