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Add Account Editor blocks to your store

Turning a feature on gives Account Editor permission to run. It doesn't put anything on the page. For customers to see a feature, you also add its app block in Shopify's checkout and customer accounts editor. Miss this and the app looks broken while every setting is correct.

What this does

Account Editor settings live in the app. What customers see lives on Shopify's pages. The app block is the join between them.

This split is behind most "the app isn't working" reports. The feature is on, the settings are right, and nothing shows — because the block was never added.

Before you start

You've turned on at least one feature. There's nothing to place otherwise.
You can edit your store's checkout and customer account pages in Shopify.

How to add a block

In Account Editor, go to Features.
If a block is missing, a banner appears at the top: "This feature is turned on, but customers won't see it until you add the Account Editor app block to the Order status page." It names the block you need.
Select Add app block. Shopify's editor opens on the right page.
In the Apps panel, find Account Editor and select the block named in the banner.
Select Save.

Go back to Account Editor. The step completes on its own — there's nothing to refresh.

Which block goes where

Not everything is a block on the order page. Six of the eighteen go somewhere else, which is why the banner names the destination rather than assuming.

Order status page — What it is: A block on the page customers see after checkout and from their order email — Blocks: Order editing · Edit order items · Add more items · Edit delivery address · Change shipping method · Address validation alert · EU withdrawal form · Download invoice · Post-purchase survey · Post-purchase discount · Pending payment alert · Reorder · Upsell · Free shipping upsell
Order actions menu — What it is: An option in the menu on a customer's order, not a block on a page — Blocks: Cancel order · Request a return · Contact support
Customer account page — What it is: A whole page added to the customer's account — Blocks: Returns and exchanges · Invoices
Shopify checkout settings — What it is: Not a block at all — a setting — Blocks: Post-purchase app

One block or several?

Order editing is the all-in-one block. It puts most actions into a single panel, and it's the simplest way to start.

The separate blocks — Edit order items, Edit delivery address, Change shipping method and so on — let you place options individually, so customers see them as separate cards rather than one panel.

Pick one approach. Adding the all-in-one block and its individual blocks shows customers the same options twice.

The post-purchase app is different

There's no block to add. Select Open checkout settings, go to the Post-purchase page, and choose Account Editor as your post-purchase app.

Thank you page and checkout

Some blocks also render on the Thank you page and the Checkout page. They're added in the same editor, just on a different page.

The banner points at the Order status page because that's a valid destination for all of them and it's where most customers look. Add the block to the Thank you page as well if you want the option visible immediately after payment.

Checkout blocks need Shopify Plus. The app marks these where they appear.

See The Order status page and Add Account Editor to the Thank you page.

What your customers see

Once the block is on the page, customers open their order and see the options you've turned on — inside the panel for the all-in-one block, or as separate cards for the individual ones.

To check without placing a test order, go to Features and select Preview order page. It draws the page from your real settings.

Good to know

An offer only counts where its block is. The Upsell block can go on three different pages. If an offer is set to run at checkout but the block is only on the Order status page, that offer never shows — the block is on your store, just not where the offer runs.

Removing a block breaks the feature silently. Nothing in Account Editor changes, and no setting looks wrong. If a feature stops working after someone edited your checkout, check the block is still there.

Blocks are hidden when your plan doesn't include the feature. If a block isn't in the Apps panel, check your plan first.

Troubleshooting

Feature says Not live yet — Why: It's on, but its block is missing — Fix: Use Add app block on the banner
No banner, but customers see nothing — Why: The block may be on the wrong page — Fix: Check the destination in the table above
The block isn't in the Apps panel — Why: Your plan doesn't include that feature — Fix: Check Pricing
Customers see the same option twice — Why: Both the all-in-one and an individual block are added — Fix: Remove one
The checkout block won't add — Why: Checkout blocks need Shopify Plus — Fix: Use the Order status page instead
An upsell offer never shows — Why: Its block isn't on the page the offer runs on — Fix: Add the Upsell block to that page

FAQ

Why doesn't turning a feature on show it to customers?

The switch and the block are separate. The switch gives Account Editor permission to run; the block puts it on the page. Both are needed, and the banner on the Features page tells you which block is missing.

Do I need a separate block for every feature?

No. The Order editing block covers most actions in one panel. You only need individual blocks if you want options shown separately, or for features that live elsewhere — like returns, which is a page in the customer's account.

Where do customers actually see this?

Mostly the Order status page, which they reach from their order confirmation email. Cancellations and returns sit in the order's action menu, and the returns and invoice portals are pages in the customer's account.

Can I check it works without placing a real order?

Yes. Features → Preview order page draws the customer's order page from your real settings, including changes you haven't saved.

Will this break my theme?

No. These blocks go on pages Shopify controls, not in your theme. The only Account Editor piece that touches your theme is the email upsell banner.

Updated on: 21/08/2026

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