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The Order status page: where most things happen

The Order status page is what a customer sees when they open their order — from the confirmation email, or from their account. It's the main home for Account Editor: fourteen of the app's blocks go here, and it's the page to set up first. Customers can return to it any time, unlike the Thank you page.

What this does

The Thank you page is shown once, right after payment. The Order status page is the one customers come back to — days later, when they realise the address is wrong.

That's why it matters more. A customer who spots a mistake at 9pm opens their confirmation email, and this is the page it takes them to.

What you can put here

Order editing — The all-in-one panel — most actions in one place
Edit order items — Change quantities, remove, or swap items
Add more items — Add products to an existing order
Edit delivery address — Fix the shipping address
Change shipping method — Pick a different delivery option
Address validation alert — Warn about an undeliverable address and suggest a fix
EU withdrawal form — Withdraw from a purchase under EU rules
Download invoice — Download a PDF invoice
Post-purchase survey — Answer a few questions
Post-purchase discount — Apply a discount code after checkout
Pending payment alert — Pay a balance still owed
Reorder — Refill the cart with that order
Upsell — See a product offer
Free shipping upsell — See a free-shipping offer

Three more options — Cancel order, Request a return and Contact support — appear in the order's action menu rather than as blocks on the page.

How to add a block

In Account Editor, go to Features.
Select Add app block on the banner. Shopify's editor opens on the Order status page.
In the Apps panel, find Account Editor and add the block.
Select Save.

Start with Order editing. It covers most actions in one panel, and you can add individual blocks later. Full detail: Add Account Editor blocks to your store.

Settings on the Order editing block

Once the Order editing block is on the page, four of its settings can be changed in Shopify's editor rather than in Account Editor:

Hide editing window message — Hides the message above the editing options. It's shown by default.
Editing window message — Your own wording. Use {time} to drop in the countdown, like "{time} left to edit this order".
Choose an action — Whether Contact support opens the built-in form, or sends customers to your own support page
Support page link — Where to send them, if you chose to redirect

If your editing window is set to Until order is fulfilled or Until order is in progress, there's no countdown, so {time} is dropped and only your text is shown.

How customers get here

Three ways, in the order customers actually use them:

The order confirmation email — the link in the email Shopify sends after checkout. This is how most people arrive.
Their account — if they have one, their order history links here.
Straight after checkout — the Thank you page links through.

Most customers never think to look for this page. That's why putting the edit deadline in the confirmation email makes such a difference.

What your customers see

Customers reach this page from their order confirmation email, or from their account. They see the options you've turned on, with the time left to edit.

Once the editing window closes, or the order is fulfilled, the options are replaced by a message.

Check it without a test order: Features → Preview order page.

Good to know

Set this page up before the others. It's the only one customers can return to. A block on the Thank you page alone is seen once and then never again.

The order confirmation email is how customers get here. Most never think to look. Adding the edit deadline to that email is the single biggest thing you can do to get the feature used — see Show the edit deadline in your order confirmation email.

This page is Shopify's, not your theme's. You edit it in Shopify's checkout and customer accounts editor. Your theme can't affect it.

Troubleshooting

Customers see nothing on their order — Why: No block added — Fix: Features → Add app block
Options show on the Thank you page but not here — Why: The block is only on the Thank you page — Fix: Add it to the Order status page too
Cancel or Return is missing — Why: Those are in the order's action menu, not the page — Fix: Add those blocks — the banner names them
Options vanished for one order — Why: The window closed or the order shipped — Fix: Expected
The same option shows twice — Why: Both the all-in-one and an individual block are added — Fix: Remove one

FAQ

What's the difference between this and the Thank you page?

The Thank you page is shown once, immediately after payment. The Order status page is the one customers return to from their email or account. Most edits happen here, because mistakes get noticed later.

Do customers need an account to use it?

No. The link in the order confirmation email opens the page directly.

Can I change how it looks?

The blocks follow your checkout's styling. A few blocks have their own settings in the editor — for example, you can hide or reword the editing-window message.

Which block should I add first?

Order editing. It puts most actions in one panel, so one block covers the majority of what customers want to do.

Updated on: 21/08/2026

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