Q: Changelog for Account Editor

<p>Welcome to the <strong>Changelog</strong> section of Account Editor. This space is designed to keep you up to date with everything happening behind the scenes — from new feature releases to upcoming enhancements. The Changelog section gives you a transparent view of the latest updates, improvements, and what’s in the pipeline. Whether it’s a minor fix or a major new capability, you’ll always know what’s changed and what’s coming next as we continue to improve your Account Editor experience.</p> <h2 id="version100january62025">Version 1.0.0 January 6, 2025</h2> <h2 id="1editingtime">1. Editing Time</h2> <p>Flexible Timeframes: Set preset or custom timeframes for order edits, with per-component timeframes for specific elements like shipping or items.</p> <p>Granular Permissions: Control editing rights for components like contact info, order items, and shipping details, based on order status.</p> <p>Automation: Lock edits after payment capture or fulfillment; integrate with Shopify Flow for custom workflows.</p> <h2 id="2multilanguagesupport">2. Multi-Language Support</h2> <p>Dynamic Language Switching: Automatically select languages based on customer location or browser.</p> <p>Custom Translations: Merchants can add translations for app content and emails.</p> <h2 id="3postpurchaseupsellmodule">3. Post-Purchase Upsell Module</h2> <p>Upsell Recommendations: Offer relevant post-purchase product recommendations.</p> <p>Dynamic Discounting: Apply time-sensitive discounts for upsell items.</p> <h2 id="4customercommunicationportal">4. Customer Communication Portal</h2> <p>Real-Time Notifications: Inform customers about edits or cancellations via push notifications or email.</p> <p>Live Chat: Enable customers </p>

Question 1

Let customers fix their delivery address

Accepted Answer

Address editing lets customers correct their shipping address after checkout. Turn it on under Features → Address and shipping edits, then choose which parts they can change. This is the highest-value setting in the app. A wrong address costs you the delivery out, the return leg, and usually a refund too.

What this does

Customers mistype addresses. They move house. They send a parcel to work by mistake. Each one becomes a failed delivery unless someone catches it first.

Before you start

Your editing window is set
The Account Editor app block is on your Order status page

Turn it on

Go to Features → Address and shipping edits.
Turn on Let customers change their shipping address.
Under Editable fields, choose what they can update:

Phone number — Safe to allow. Couriers use it.
City and zip code — The most common correction
Company name — Useful for business deliveries
State or province — Needs City and zip code turned on
Country or region — Needs State or province turned on

Select Save.

Think before you allow country changes. A new country changes the shipping cost and the tax. It may also mean you do not ship there at all. Most stores leave it off.

Suggest addresses as they type

Turn on Suggest verified addresses as customers type. Customers then pick from real addresses instead of typing one out.

This stops the mistake instead of catching it later. It is the most useful se

Question 2

Add Account Editor blocks to your store

Accepted Answer

Turning a feature on gives Account Editor permission to run. It doesn't put anything on the page. For customers to see a feature, you also add its app block in Shopify's checkout and customer accounts editor. Miss this and the app looks broken while every setting is correct.

What this does

Account Editor settings live in the app. What customers see lives on Shopify's pages. The app block is the join between them.

This split is behind most "the app isn't working" reports. The feature is on, the settings are right, and nothing shows — because the block was never added.

Before you start

You've turned on at least one feature. There's nothing to place otherwise.
You can edit your store's checkout and customer account pages in Shopify.

How to add a block

In Account Editor, go to Features.
If a block is missing, a banner appears at the top: "This feature is turned on, but customers won't see it until you add the Account Editor app block to the Order status page." It names the block you need.
Select Add app block. Shopify's editor opens on the right page.
In the Apps panel, find Account Editor and select the block named in the banner.
Select Save.

Go back to Account Editor. The step completes on its own — there's nothing to refresh.

Which block goes where

Not everything is a block on the order page. Six of the eighteen go somewhere else, which is why the banner names the destination rather than assuming.

**Order

Question 3

Install Account Editor

Accepted Answer

Install Account Editor from the Shopify App Store and it opens a short setup: choose how long customers can edit an order, then pick your features. After that you add one app block so customers can see it. Nothing is switched on until you choose it.

What this does

Installing puts Account Editor in your Shopify admin. Setup asks the one question the product needs — how long customers get to edit — and then gets out of the way.

Before you start

You can install apps on your Shopify store
You can edit your checkout and customer account pages

Install and set up

Install Account Editor from the Shopify App Store.
Approve the permissions. Account Editor needs to read and edit orders.
Setup opens automatically.

Screen 1 — Welcome

Explains what the app does, with a Watch a 60-second demo option. Select Get started, or Skip and go to dashboard to set up later.

Screen 2 — Editing window

How long customers can change an order after checkout. Pick a tile:

15 minutes · 30 minutes · 60 minutes · 6 hours · 12 hours · 24 hours · 3 days · 1 month · Custom — Until order is in progress · Until order is fulfilled

60 minutes suits most stores — customers usually spot a mistake within minutes.

A summary underneath spells out your choice in plain words, and a timeline shows where editing closes against fulfillment. Change it later under Settings → Editing window.

Screen 3 — Features

Everything ships turned off.

Question 4

Changelog for Account Editor

Accepted Answer

Welcome to the Changelog section of Account Editor. This space is designed to keep you up to date with everything happening behind the scenes — from new feature releases to upcoming enhancements. The Changelog section gives you a transparent view of the latest updates, improvements, and what’s in the pipeline. Whether it’s a minor fix or a major new capability, you’ll always know what’s changed and what’s coming next as we continue to improve your Account Editor experience.

Version 1.0.0 January 6, 2025

1. Editing Time

Flexible Timeframes: Set preset or custom timeframes for order edits, with per-component timeframes for specific elements like shipping or items.

Granular Permissions: Control editing rights for components like contact info, order items, and shipping details, based on order status.

Automation: Lock edits after payment capture or fulfillment; integrate with Shopify Flow for custom workflows.

2. Multi-Language Support

Dynamic Language Switching: Automatically select languages based on customer location or browser.

Custom Translations: Merchants can add translations for app content and emails.

3. Post-Purchase Upsell Module

Upsell Recommendations: Offer relevant post-purchase product recommendations.

Dynamic Discounting: Apply time-sensitive discounts for upsell items.

4. Customer Communication Portal

Real-Time Notifications: Inform customers about edits or cancellations via push notifications or email.

Live Chat: Enable customers

Question 5

Your dashboard, explained

Accepted Answer

The dashboard is the first screen in Account Editor. It shows what the app has saved you, a setup guide while you're getting started, your popular features, and how much of your plan you've used. The heading at the top tells you whether customers can actually use the app yet.

What this does

The dashboard answers two questions: is the app working, and is it worth what you pay for it.

The parts

Overview

Your results since you installed Account Editor.

Changes by customers — Every change a customer made on their own instead of contacting you. One order can have more than one change.
Extra revenue — Money customers spent after checkout by adding items, upgrading them, or buying an offer.
Orders edited — How many orders customers changed — items, shipping, or contact details.
Notification emails sent — Emails sent to your customers and staff about order changes and cancellations.

These are lifetime totals. For a date range, select View analytics.

Setup guide

Shows while you're getting started, then disappears once you're done. Four steps:

Select a plan
Turn on features
Add the order editing app block
Add the upsell app block

Read the heading. "Account Editor isn't live yet" means customers can't use the app. "Account Editor is live" means they can. That one line is the fastest way to know whether the app is doing anything.

Steps complete on their own. There's nothing to refresh, and nothing t

Question 6

The Order status page: where most things happen

Accepted Answer

The Order status page is what a customer sees when they open their order — from the confirmation email, or from their account. It's the main home for Account Editor: fourteen of the app's blocks go here, and it's the page to set up first. Customers can return to it any time, unlike the Thank you page.

What this does

The Thank you page is shown once, right after payment. The Order status page is the one customers come back to — days later, when they realise the address is wrong.

That's why it matters more. A customer who spots a mistake at 9pm opens their confirmation email, and this is the page it takes them to.

What you can put here

Order editing — The all-in-one panel — most actions in one place
Edit order items — Change quantities, remove, or swap items
Add more items — Add products to an existing order
Edit delivery address — Fix the shipping address
Change shipping method — Pick a different delivery option
Address validation alert — Warn about an undeliverable address and suggest a fix
EU withdrawal form — Withdraw from a purchase under EU rules
Download invoice — Download a PDF invoice
Post-purchase survey — Answer a few questions
Post-purchase discount — Apply a discount code after checkout
Pending payment alert — Pay a balance still owed
Reorder — Refill the cart with that order
Upsell — See a product offer
Free shipping upsell — See a free-shipping offer

Three more options

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