• Handle EU withdrawal requests

  EU shoppers have a statutory right to withdraw from a purchase. Give them a form, and decide what happens before and after the order ships.Few readers

• Manage return requests

  Work through the return queue — approve, reject, mark received, and pay the customer. What each action does and the order to do them in.Few readers

• Send return shipping labels

  Three ways to get items back — a prepaid label, the customer pays, or a printerless QR code. Plus which carriers you can connect.Few readers

• Keep the sale when someone starts a return

  Show an offer the moment a customer starts a return. Some take it, and the item stays sold.Few readers

• Offer store credit instead of a refund

  A refund sends money out of your business. Store credit keeps it. Add a bonus and most customers choose it willingly.Few readers

• Set up returns and exchanges

  Let Shopify customers request a return or exchange themselves. Set your return window, choose what they get back, and approve requests in one queue.Few readers

• Approve returns automatically

  Set When-Then rules that approve, reject or flag returns for you — so staff only touch the ones that need judgement.Few readers