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Order editing
“Learn how customers can edit their orders after checkout — including items, addresses, shipping methods, and cancellations —"
Address And Shipping
Let customers fix their delivery address
Let customers correct their shipping address after checkout. The cheapest fix in the app — a wrong address costs you the delivery, the return, and the refund.
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Let customers change their shipping method
Let customers pick a different delivery option after checkout, keep the cost and tax right, and use rules to hide options you can't honour.
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Item Edits (Variants,Product Attributes)
Let customers change items and quantities
Let customers change quantities, add items, remove them, or swap for a different size — with refunds and extra payments handled automatically.
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Which orders can be edited
Stop customers editing orders you don't want changed — by tag, by fraud risk, by payment status, or once part of the order has shipped.
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Replace or swap: which one to use
Swap changes the size or colour of the same product. Replace changes it to a different product. Here's when to use each, and what to allow.
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Let customers add a discount after checkout
Customers who forget a discount code can apply it after checkout instead of emailing you. Plus what happens to discounts when an order changes.
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Order Cancellation
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Let customers edit local delivery orders
Shopify won't let anyone edit a local delivery order. Account Editor works around it by recreating the order — which changes the order number.
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Check addresses automatically
Check every order's address against Google before you ship. Small mistakes are fixed automatically and risky ones are held for you.
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Review and fix flagged addresses
Flagged orders sit in one queue with a suggested address beside the original. Apply a fix to one order, or to a batch.
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Let customers fix the email on their order
A typo in the email means no confirmation, no tracking and no invoice. Let customers fix it, with a verification step for safety.
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Let customers change custom item details
Engraving text, gift messages and uploaded photos can be fixed after checkout — before the item goes into production.
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