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Articles on:Customer communication
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Categories

  • Getting started
  • Order editing
  • Cancellations and returns
  • Troubleshooting
  • Plans and billing
  • Customer communication
  • Upsells and revenue
  • Settings and configuration
  • Integrations
  • Frequently Asked Questions
  • Automation and Shopify Flow
  • Changelog
  • Let customers message you from their order
    Customers message you from their order page, and it arrives with the order attached. No more 'which order?' emails.Few readers
  • Set your invoice numbering
    Give invoices sequential numbers in your own format. Set it before you issue any — a format that has issued numbers cannot have its start changed.Few readers
  • Let customers pay outstanding invoices
    Give customers an Invoices page in their account where they can find orders, download in bulk, and pay what they owe.Few readers
  • Ask customers questions after they buy
    Ask a short question after checkout — how they found you, or why they bought. Answers land in a report you can act on.Few readers
  • Send WhatsApp updates
    Send order confirmations and cancellation notices over WhatsApp. Needs a Meta WhatsApp Business account and an approved template.Few readers
  • Design your invoice template
    Add your logo, pick a design, set your payment terms and footer, and translate the labels — so invoices look like they came from you.Few readers
  • Send PDF invoices to customers
    Give customers a proper PDF invoice they can download, email to themselves, or pick up from their account. Plus credit notes and packing slips.Few readers

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