Account Editor Help Center
  • English
  • French
Go to website
Back
Articles on:Troubleshooting
Step-by-step diagnostic checklists for the most common problems, including customers not seeing the edit option, Shopify Flow workflows not firing, and upsells

Categories

  • Getting started
  • Order editing
  • Cancellations and returns
  • Plans and billing
  • Customer communication
  • Troubleshooting
  • Upsells and revenue
  • Settings and configuration
  • Integrations
  • Automation and Shopify Flow
  • Changelog
  • Customers can't see the edit option
    Customers say there's no way to edit their order. Work through these nine checks in order — the first one fixes it most of the time.Popular
  • Shopify Flow isn't firing
    Your workflow is on and nothing happens. Six checks, starting with the one that explains most silent failures.Popular
  • Upsells aren't showing
    Your offer is published and customers see nothing. Work through these seven checks — the first two account for almost every case.Popular
  • Something isn't working: start here
    Find your symptom, get the cause. Four checks fix most problems, and three of them take under a minute.Few readers

Not finding what you are looking for?

Chat with us or send us an email.

  • Chat with us
  • Send us an email
© 2026Account Editor Help CenterWe run on Crisp Knowledge.