Articles on: Order editing

Let customers fix the email on their order

A mistyped email means the customer gets no confirmation, no tracking, and no invoice. Turn this on under Features → Customer details and they can correct it themselves. Turn on verification too, so the new address has to be confirmed first.

What this does

One wrong letter in an email address costs you three support requests. Where is my confirmation. Where is my tracking. Can I have an invoice.

Turn it on

Go to Features → Customer details.
Turn on Let customers edit their email address.
Turn on Require email verification.
Save.

Turn verification on. The customer has to confirm the new address before the change applies. That stops an order being pointed at an inbox nobody owns.

You can only turn it on while email editing is on.

Order notes

The same page has Let customers add a note to their order. Customers can then add delivery instructions after they have paid.

Good for "leave with next door" and gate codes. Those are the things people remember late.

A note is only useful if someone reads it. Using a 3PL? Check the note reaches them before you promise a customer anything.

What your customers see

The contact details on their order have an edit option. With verification on, they enter the new address and confirm it before the change takes effect.

Good to know

Email is the riskiest field a customer can change. It decides where confirmations, tracking and invoices go. That is why verification exists. Use it.

One change per customer. Once a customer has changed their order email, they cannot change it again. That limits the damage if an account is ever compromised.

Old emails are not resent. Anything already sent went to the old address. You may need to forward the confirmation by hand.

Troubleshooting

No option to edit the email — Why: The feature is off, or the app block is missing — Fix: Check Features, then the banner
Verification cannot be turned on — Why: Email editing is off — Fix: Turn it on first
A customer cannot change it again — Why: One change per customer — Fix: Expected. Change it in Shopify yourself.
The confirmation email did not arrive — Why: It went to the old address — Fix: Forward it, or resend from Shopify
The verification code never arrives — Why: Landed in spam — Fix: Check spam, then set up the verified sender domain
Notes do not reach the warehouse — Why: Your 3PL does not read order notes — Fix: Check with them before relying on it

FAQ

Is it safe to let customers change their email?

With verification on, yes. The new address has to be confirmed first, and each customer can only do this once.

What happens to emails already sent?

They went to the old address and cannot be recalled. Forward the confirmation if the customer needs it.

Why can a customer only change it once?

To limit the damage if an account is stolen. The email decides where everything about the order goes.

Can customers change their phone number too?

Phone is part of the shipping address settings, not this page.

Are order notes visible to my warehouse?

They are on the Shopify order. Whether your fulfilment provider reads them depends on their system.

Updated on: 21/08/2026

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