Articles on: Customer communication

Put your tax numbers on invoices

Business invoices usually need a tax number on them. Add yours under Features → Invoices → Template, in Business tax information. It appears at the bottom of every invoice. You can also show it only in certain regions, and hide details you would rather customers did not see.

What this does

In many countries an invoice is not valid without a VAT or tax number. Customers claiming expenses will ask for one, and the request usually reaches you weeks later.

Adding it once puts it on every invoice from then on.

Add your tax numbers

Go to Features → Invoices.
Open the Template tab.
Find Business tax information.
Fill in:

Tax ID or VAT number — Your number
Business registration number — Your company registration
Tax ID label shown on the invoice — What to call it. Defaults to VAT.
Registration label — Defaults to Reg. No.

Save.

Both numbers appear at the bottom of every invoice.

Change the labels to match your country. "VAT" is wrong in the US, and "Reg. No." means nothing in some markets. The label is what makes the number make sense.

Show tax numbers only where they matter

Turn on Show tax IDs only in some regions and add the regions you need.

Your tax IDs then appear only when the customer's shipping address is in one of them.

Useful if you sell internationally and your VAT number is meaningless — or confusing — outside its own region.

Hide details from customer invoices

Hidden details leaves things off every invoice customers download.

Anything you hide is removed for customers. Your own copies are unaffected.

Common reasons to hide something: internal notes, cost breakdowns your customers do not need, or tax lines that confuse rather than clarify.

Good to know

Get the label right, not just the number. A number with the wrong label can make an invoice unusable for a customer's accounts department.

Region display is based on the shipping address, not the billing address or the customer's account.

Hiding taxes does not change the total. It removes the line from the invoice. What the customer paid is unchanged.

Check one real invoice before relying on it. Download an invoice for a real order and read it as your customer would. Preview is not the same as the file they get.

Troubleshooting

The tax number is missing — Why: Not filled in, or region display is on and the address is outside — Fix: Check both
The wrong label appears — Why: The default is still in place — Fix: Change Tax ID label shown on the invoice
Customers ask for a VAT invoice — Why: The number is not on it — Fix: Add it, then re-download to check
Hidden details still show — Why: The setting is not saved — Fix: Save, then download a fresh invoice
The number shows in the wrong country — Why: Region display is off — Fix: Turn it on and add your regions
Nothing at all downloads — Why: Invoice downloads are off — Fix: Turn on Let customers download their invoice

FAQ

Where does the tax number appear?

At the bottom of every invoice, under the totals, with the label you set.

Can I show different numbers in different countries?

You can control whether your numbers appear, by region. There is one set of numbers, shown or hidden depending on the shipping address.

Should I hide taxes on invoices?

Usually not. Business customers need the tax line to claim it back. Hide it only if your prices are tax-inclusive and the line confuses people.

Do these settings change existing invoices?

Invoices are generated when downloaded, so an old order downloaded now uses your current settings.

What is a credit note?

A PDF issued when you refund an order, in full or in part. Turn it on under the invoice features settings if your accounts need one.

Updated on: 21/08/2026

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