General settings

• General Settings — Edit Window, Time Limits & Validation Rules

  Purpose Answer the most common configuration question merchants have: “How long can customers edit orders, what limits apply, and when do edits stop?” This article defines the core behavior of Account Editor and directly reduces: “Why can’t customers edit?” “Edits expired too fast” “Why did editing suddenly stop?” ⭐ Why This Matters Most order-editing issues are not bugs — they’re caused by General Settings. Incorrect configuration leads toFew readers

• Smart Window

  Smart Window Smart Window gives you more control over when customers can edit their orders based on your real fulfillment schedule. Instead of using one fixed edit timeframe for every order, Smart Window lets you restrict editing based on: specific days of the week daily cutoff times blocked time ranges during the day This is useful when your warehouse or fulfillment team works on a set schedule and you need order edits to stop before processing begins. Important: When Smart WindFew readers

Language & Localization Settings

• Language & Localization — Translating the Order Editing Experience

  Purpose Answer a high-intent merchant question: “How do I change the language, text, and wording customers see during order editing?” This article covers localization, translations, and wording control across the Account Editor widget, emails, cancellation reasons, and upsell flows. ⭐ Why This Matters Language issues are one of the top causes of merchant confusion and customer drop-off. Without proper localization: Customers see mixed or incorrect languageFew readers

Invoice Settings

• Invoice Settings — Tax, Shipping

  Purpose Answer: “How do invoices update when orders are edited, upsells are added, or taxes and shipping change?” This article explains how Account Editor controls invoice accuracy, tax recalculation, shipping updates, and invoice layout after post-purchase edits. ⭐ Why This Matters Invoices are customer-facing financial documents. If they’re incorrect, unclear, or inconsistent, merchants face: Customer disputes Accounting mismatches Tax complianceFew readers

Email Notifications Settings

• Email Notifications Settings — Post-Edit, Post-Upsell & Cancellation Emails

  Purpose Answer a common, high-intent merchant question: “How do I control the emails customers and staff receive after order edits, upsells, or cancellations?” This article explains how Email Notifications work in Account Editor, how they integrate with Shopify, and how to configure them correctly to avoid confusion, duplicate emails, or missing updates. ⭐ Why This Matters Email notifications are the primary confirmation layer for post-purchase changes. If emailFew readers

• 🔗 Add Editing Info to Shopify’s Order Confirmation Email

  This feature lets you add an “Edit your order” call-to-action directly inside Shopify’s default order confirmation email — so customers know immediately that they can still make changes. This is one of the most effective ways to increase order edits and upsell acceptance, because confirmation emails have extremely high open rates. Why this matters Without this: Customers often assume orders are final They miss the edit window SuppFew readers

• Integration

  The Integrations tab allows you to connect your Account Editor with third-party fraud prevention services. These integrations help strengthen your store’s security by automatically detecting and preventing fraudulent transactions, reducing chargebacks, and protecting revenue. (https://downloads.intercomcdn.com/i/o/wm481ncb/1698268479/040576c340fa356b6a785783326b/ScreFew readers