Articles on: Plans and billing

What happens when you change plans

Upgrading takes effect straight away and changes nothing else. Downgrading lowers your monthly order limit. All features stay available. But go over the new limit and customer editing pauses until the next cycle. Cancelling loses access to everything at the end of your billing cycle.

What each change does

Upgrade — Order limit: Goes up straight away — Features: Unchanged — Your settings: Unchanged
Downgrade — Order limit: Goes down — Features: All features remain available — Your settings: Kept, with one exception below
Cancel — Order limit: — — Features: Lost at the end of the cycle — Your settings: Kept, but unusable

Upgrading

Safe. Your order limit rises immediately, and nothing else changes. Do it whenever the usage meter says you need to.

Downgrading

Your monthly order limit drops to the new plan's.

All features stay available. Every plan includes every feature, so moving down a tier takes nothing away.

The risk is volume. If your store processes more orders than the new plan allows, customer editing pauses until the next billing cycle. Check your actual volume on the Pricing page before you move.

The one thing you can lose

Languages. If your new plan allows fewer active languages, the extras are switched off and any wording you changed is deleted. Upgrading again does not bring it back.

If you have spent time rewording text, save a copy before you downgrade. See Translate what customers see.

Cancelling

You lose access to all features at the end of your current billing cycle.

Until then everything keeps working. After that, customers can no longer edit, cancel, return or download invoices. Your settings pages become read-only.

Your settings are not deleted, so re-subscribing brings them back. In the meantime your store runs without Account Editor. Customers who were using it will email you instead.

Before you change anything

Check your real monthly order volume on the Pricing page
If downgrading, confirm the new limit covers it
If you have reworded any language text, save a copy
Consider a booster instead, if this is a one-off busy month

Good to know

A booster is often the better answer. Had one busy month? A booster tops up this cycle and leaves your plan alone. That is cheaper than upgrading for a spike.

Downgrading does not take features away. Every plan includes everything. Worth knowing, because most apps work the other way round.

Passing the new limit is customer-facing. Editing pauses for your buyers, not just in your admin.

Cancelling is not immediate. You keep everything until the cycle ends.

Troubleshooting

Editing paused after a downgrade — Why: You are over the new limit — Fix: Upgrade back, or buy a booster
Language edits disappeared — Why: The new plan allows fewer languages — Fix: Not recoverable. Re-enter them.
Features are read-only after cancelling — Why: The billing cycle ended — Fix: Choose a plan again
The downgrade button is missing — Why: You are already on the lowest plan — Fix: Cancel instead, if that is what you want
A booster did not stop the pause — Why: Boosters top up this cycle only — Fix: Check the booster covers the shortfall

FAQ

Will downgrading remove features?

No. Every plan includes every feature. Only your monthly order limit changes.

What actually happens if I go over the new limit?

Customer editing pauses until the next billing cycle. Customers see a message asking them to contact you.

Do I lose my settings if I cancel?

They are kept, but unusable while you have no plan. Re-subscribing brings them back.

Is anything deleted permanently?

Language text edits, if your new plan allows fewer languages. Save a copy first.

Should I downgrade or buy a booster?

Booster for a one-off spike, plan change for a lasting change in volume.

When does a change take effect?

Upgrades immediately. Downgrades at the next cycle. Cancellation at the end of your current cycle.

Updated on: 21/08/2026

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