Articles on: Plans and billing

Plans, order limits and credits

Account Editor plans differ by how many orders you can process each month, not by which features you get. Every plan includes every feature. Choose one under Pricing. The number that matters is your monthly order limit — when you reach it, customer editing pauses until the cycle resets.

What this does

Most apps charge more for more features. Account Editor charges for volume — you get everything on day one, and pay according to how many orders flow through it.

Choose a plan

Go to Pricing.
Compare the order range on each plan against your own volume. The page tells you how many orders your store gets.
Pick Monthly or Annual. Annual is cheaper per month.
Select the plan.

Every plan shows All features included. You are choosing capacity, not capability.

If your volume is above every listed plan, the page offers a custom Enterprise plan.

Your order limit

This is the number to watch.

Check it on your dashboard under Plan usage, or on the Pricing page. It shows how many orders you have used, how many remain, and when the cycle resets.

What happens when you reach it

Customer editing pauses. Customers open their order and see a message asking them to contact you. Everything else in your admin still works.

It stays paused until one of three things happens:

The billing cycle resets
You upgrade
You buy a booster

This is customer-facing. You will hear about it from a customer, not from your admin, unless you are watching the meter.

You are warned first

Account Editor emails you at 60%, 80% and 100% of your limit. In-app banners escalate as you approach it, with an upgrade button.

Make sure those emails reach someone who reads them. If they go to an unmonitored address, the first you know is a customer complaint.

Address validation credits

Address validation is metered separately, with its own credits and its own meter.

Running out of address credits stops address checking. Order editing is unaffected — the two are independent.

Some plans also allow paying per credit beyond the included amount.

Free trial

Every plan has a free trial. Trial stores are not counted against order limits, so you can test properly.

Good to know

Reaching your limit stops customers, not you. This is the single most important thing on this page. It is an outage for your buyers, not a nag in your admin.

Boosters are counted first. If you have bought a booster, overflow comes out of it before your plan's allowance is treated as spent.

Annual plans reset monthly. The order counter and the warning emails run per calendar month, even on annual billing.

Address credits and order limits are separate. Running out of one does not affect the other.

Troubleshooting

Customers say editing is unavailable — Why: You have reached your order limit — Fix: Upgrade, or buy a booster
The usage meter looks wrong — Why: It counts orders Account Editor processed, not all Shopify orders — Fix: Orders from other apps are not counted
No warning emails arrived — Why: They went to an unread address — Fix: Check where Account Editor sends them
Address checks stopped but editing works — Why: Address credits ran out — Fix: Buy an address booster
Feature pages are read-only — Why: No plan selected — Fix: Choose one under Pricing
Your volume exceeds every plan — Why: You need Enterprise — Fix: Use the custom plan form on the Pricing page

FAQ

Which plan should I choose?

Match the order range to your actual monthly volume — the Pricing page shows yours. Err slightly high: passing the limit stops customer editing, and that costs more than the price difference.

What happens if I go over my limit?

Customer editing pauses until the cycle resets, you upgrade, or you buy a booster. Your admin keeps working.

Do more expensive plans have more features?

No. Every plan includes every feature. You are paying for order volume.

Are trial orders counted?

No. Trial stores are exempt, so you can test without using up an allowance.

What are address validation credits?

A separate allowance for checking addresses against Google. They have their own meter and do not affect order editing.

Can I change plans mid-month?

Yes. See What happens when you change plans first — the details matter.

Updated on: 21/08/2026

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