Smart window: tie editing to your schedule

A flat editing window ignores how you actually work. Smart window closes editing around your schedule instead — at a daily cutoff, outside your open hours, or on days you pack. Find it under Settings → Editing window. Its rules only ever shorten your window, never extend it.

What this does

Say you pack every morning at nine. A 24-hour window is far too long — a customer can edit an order after it is boxed. But 30 minutes is too short for someone who orders at midnight.

Smart window fixes both. Editing stays open overnight and closes when you start packing.

Before you start

• Your default editing window is set
• Smart window is included in your plan. The page says if it is not.

Turn it on

1. Go to Settings → Editing window.
2. Find Smart window.
3. Turn on Turn on smart window.
4. Turn on at least one rule below. It will not save without one.
5. Select Save.

The four rules

• Fulfillment days — Turns editing off on days you pack
• Daily cutoff time — Editing stops at the same time every day
• Pause editing during certain hours — Blocks editing during hours you pick
• Operating hours — Editing runs while you are open, and stops at closing time

Use as many as you need. They stack.

Daily cutoff

Editing stops at a fixed time each day, whenever the order was placed.

With a 5:00 PM cutoff, an order placed at 4:45 PM stays editable for 15 minutes. An order placed at 9:00 AM stays editable all day.

Add a Buffer before cutoff to stop edits early and give your team a head start. A 30-minute buffer with a 5:00 PM cutoff blocks edits at 4:30 PM.

Operating hours

Set an open and close time for each day. Editing runs while you are open and always stops at closing.

Say your hours are 10 AM to 5 PM and your window is 6 hours:

• An order at 10:30 AM stays editable until 4:30 PM
• An order at 4:00 PM stays editable until 5:00 PM
• An order after closing stays editable until you open again

A processing buffer covers orders placed while you are shut. With an 8:00 AM open time and a 30-minute buffer, editing stops at 8:30 AM.

Fulfillment days

Pick the days you pack. Editing is off on those days.

Orders placed on a fulfillment day are never held either, so nothing sits waiting while you are working.

Pause editing during hours

Add one or more time ranges when editing is blocked. Useful for a nightly batch run.

A range can cross midnight. Editing then stays off from the start time until the end time the next day.

What your customers see

Nothing new. Customers see the same edit options and the same countdown. The difference is when it ends.

Good to know

Rules only shorten the window. Smart window can never give a customer more time than your default. If it seems to, check the default first.

You need at least one rule. Turning smart window on with nothing selected will not save.

Operating hours and fulfillment days can conflict. If every open day is also a packing day, no editing window can be worked out and the app says so. Open another day, or drop a fulfillment day.

Watch the preview. The operating hours section shows a line reading "An order placed X would be editable until Y." Check it against a real order time before you save.

Troubleshooting

• Smart window will not save — Why: No rule turned on — Fix: Turn on at least one
• Editing ends sooner than expected — Why: A smart window rule is shortening it — Fix: Check the cutoff, buffer and operating hours
• Nobody can edit anything — Why: Every day is a fulfillment day — Fix: Remove one, or open another day
• An error about open and close days — Why: Every open day is also a packing day — Fix: Open another day, or drop a fulfillment day
• A time range is rejected — Why: It overlaps another, or the times match — Fix: Ranges must not overlap, and from and to must differ
• Editing carries on past your cutoff — Why: Smart window is off, or the cutoff is not saved — Fix: Check both

FAQ

How is this different from the normal editing window?

The normal window counts from when the order was placed. Smart window works from the clock and the calendar — a cutoff time, your open hours, your packing days. Both apply, and whichever ends first wins.

Can smart window give customers more time?

No. It only ever shortens the window. To give more time, raise the default.

What happens to an order placed while I am closed?

It stays editable until you open again, plus any processing buffer you set.

Do I need all four rules?

No. One is enough. A daily cutoff alone suits most stores that pack in batches.

Does it handle time zones?

Yes. Rules follow the time zone set with them, so a cutoff means the same time regardless of where the customer is.

Related articles

• Set how long customers can edit an order
• Show the edit deadline in your order confirmation email
• Which orders can be edited
• Customers can't see the edit option

Updated on: 21/08/2026