Articles on: Upsells and revenue

Show a Reorder button

The Reorder button puts everything from a past order back in the customer's cart, in one tap. Turn it on under Features → Reorder, then add the Reorder app block. It takes two minutes and suits any store selling things people buy more than once.

What this does

A customer who wants the same thing again has to find each product and add it back. Most do not bother.

Turn it on

Go to Features → Reorder.
Turn on Show it on the customer's order page.
Save.
Go to Features and add the Reorder app block from the banner.

What your customers see

A Reorder button on their order page. Selecting it rebuilds their cart with that order's items, ready to check out.

Good to know

Best for consumables. Coffee, skincare, pet food, supplements — anything with a natural repeat cycle. Less useful for one-off purchases.

Sold-out items cannot be added back. If something is unavailable, the cart is rebuilt without it.

Custom items may not return. Items that cannot go back in a cart — personalised pieces, or products you no longer sell online — are handled as a quote request instead. See Set up your customer emails.

Prices are current, not historical. The cart uses today's prices, not what the customer paid before.

Troubleshooting

No Reorder button — Why: The feature is off, or the block is missing — Fix: Check Features, then the banner
Some items are missing from the cart — Why: They are out of stock or no longer sold — Fix: Expected
Prices differ from the original order — Why: The cart uses current prices — Fix: Expected
Nothing happens when selected — Why: Nothing in the order can be re-added — Fix: Check the products still exist
A quote request arrived instead — Why: The order had custom items — Fix: Set who receives quote emails

FAQ

What does the Reorder button do?

It refills the customer's cart with the items from that order, so they can buy the same thing again in one tap.

Does it charge them automatically?

No. It only fills the cart. They still check out.

What if an item is out of stock?

It is left out, and the rest of the order is added.

Are the old prices used?

No. Current prices apply.

Where does the button appear?

On the customer's order page, once the Reorder app block is added.

Updated on: 21/08/2026

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