Connect Klaviyo

Connect Klaviyo and Account Editor sends its customer messages to Klaviyo as events. You then build the emails in Klaviyo, with your own branding and flows. Connect it under Features → Integrations.

While Klaviyo is connected, Account Editor sends no emails of its own. Klaviyo does all of it.

Connect it

1. Go to Features → Integrations.
2. Find Klaviyo and select Connect.
3. Approve the connection.

What changes

• Account Editor sends the emails — Klaviyo gets events instead
• You edit templates in Account Editor — You build flows in Klaviyo

Build the flows in Klaviyo first. Connect after. Otherwise you get a gap where Account Editor has stopped and Klaviyo has not started.

Good to know

This is a handover, not a copy. Account Editor stops emailing once Klaviyo is on. If emails go quiet, check this first.

Your Shopify emails are not touched. Order and shipping emails carry on as before.

Disconnect and it hands back. Account Editor starts sending its own emails again.

Troubleshooting

• Customers stopped getting emails — Why: Klaviyo is on, but no flows exist yet — Fix: Build the flows, or disconnect
• Staff emails stopped — Why: Klaviyo took those over too — Fix: Expected
• No events reach Klaviyo — Why: The link failed, or was cut off — Fix: Connect it again
• Duplicate emails — Why: A Klaviyo flow overlaps a Shopify notification — Fix: Turn one off in Klaviyo

FAQ

Why did my emails stop?

Because Klaviyo is connected, and it now owns all of them. Build the matching flows in Klaviyo.

Can I use both?

No. It is one or the other.

Does it affect Shopify's own emails?

No. Your order and shipping emails are unchanged.

What if I disconnect?

Account Editor starts sending its own emails again.

Related articles

• Set up your customer emails
• Send upsell offers by email
• Making order editing work with your warehouse
• Connect fraud checks

Updated on: 21/08/2026