Smart Window

Smart Window

Smart Window gives you more control over when customers can edit their orders based on your real fulfillment schedule.

Instead of using one fixed edit timeframe for every order, Smart Window lets you restrict editing based on:

• specific days of the week
• daily cutoff times
• blocked time ranges during the day
• your warehouse's open/close hours (operating hours)

This is useful when your warehouse or fulfillment team works on a set schedule and you need order edits to stop before processing begins.

Important: When Smart Window is enabled, the preset edit timeframe is disabled. Only Smart Window rules will apply.

How to Enable Smart Window

To turn on Smart Window:

1. Go to Settings → Time Period
2. Scroll to the Smart Window section
3. Check Enable Smart Window
4. Configure at least one restriction:

• • Fulfillment Days
  • Daily Cutoff Time
  • Pause Editing During Certain Hours
  • Operating Hours (Warehouse Schedule)

5. Click Save

Note: Smart Window requires at least one restriction. If none are configured, you will see a validation error.

Fulfillment Timezone

All Smart Window rules run based on one timezone.

By default, this is your store timezone, but you can change it to match your warehouse or fulfillment center if needed.

To update it:

1. Go to Settings → Time Period → Smart Window
2. Under Fulfillment timezone, select the timezone your fulfillment team uses
3. Save your changes

All selected days, cutoff times, and blocked time ranges will be evaluated using this timezone.

Fulfillment Days

This setting lets you disable order editing on specific days of the week.

Use this when you want editing to be unavailable on certain days, such as weekends or non-operating fulfillment days.

How it works

1. Enable Disable order editing on specific days of the week
2. Select the days when customers should not be allowed to edit orders
3. Save your changes

On those selected days, customers will see that editing is unavailable.

Example

If you select Saturday and Sunday, customers will not be able to edit their orders on weekends.

Daily Cutoff Time

This setting lets you stop order editing after a certain time each day.

It is useful when your fulfillment team starts processing orders at a fixed time and you want all edits finalized before then.

How it works

1. Enable Set a daily cutoff time
2. Enter your cutoff time
3. Optionally add a buffer before cutoff
4. Save your changes

Once the cutoff is reached, customers can no longer edit their orders for that fulfillment cycle.

Buffer Before Cutoff

The buffer setting allows you to stop edits earlier than the cutoff time.

This gives your team extra time to begin processing before fulfillment starts.

Buffer examples with a 5:00 PM cutoff

Example

If your cutoff is 5:00 PM and your buffer is 30 minutes, customers will stop being able to edit orders at 4:30 PM.

Pause Editing During Certain Hours

This setting lets you block editing during specific time ranges each day.

You can create multiple blocked ranges if needed.

This is helpful if you want to pause editing during picking, packing, or other fulfillment windows.

How to set it up

1. Enable Block order editing during specific time ranges each day
2. Click + Add time range
3. Choose a From time and a To time
4. Add more ranges if needed
5. Click Save

To remove a range, click the ✕ icon next to it.

Rules for Time Ranges

When configuring blocked time ranges, keep these rules in mind:

• Start and end times cannot be the same
• Time ranges cannot overlap
• Duplicate ranges are not allowed
• If a range crosses midnight, it will continue into the next day

Example

If you set a range from 10:00 PM to 6:00 AM, editing will be paused from 10:00 PM until 6:00 AM the following day.

A warning banner will appear in the app to confirm that the range spans midnight.

Example Use Case

You may want to block editing during two fulfillment periods each day:

• 6:00 AM to 8:00 AM for morning picking
• 2:00 PM to 4:00 PM for afternoon packing

In this setup, customers can still edit outside those time ranges, but not while your team is actively processing orders.

Operating Hours (Warehouse Schedule)

Operating Hours is the most complete Smart Window mode. Instead of a single daily cutoff, you set your warehouse's open and close time for each day of the week, and Account Editor calculates the edit deadline from your real schedule.

How to set it up

1. Go to Settings → Time Period → Smart Window
2. Enable Operating Hours (Warehouse Schedule)
3. For each day, set the open and close time, or mark the day Closed
4. Optionally set a Processing buffer (minutes) — a delay after opening before edits are allowed, giving your team time to start the day
5. Click Save

How the edit deadline is calculated

• Orders placed during open hours can be edited until that day's close time (or your preset window, whichever comes first)
• Orders placed outside open hours roll forward to the next time your warehouse opens — skipping closed days and any days disabled under Fulfillment Days (up to 7 days ahead)
• If you set a processing buffer, editing becomes available that many minutes after opening

Example

Your warehouse is open Monday–Friday, 8:00 AM – 5:00 PM, closed on weekends, with a 30-minute processing buffer.

• An order placed Tuesday at 2:00 PM can be edited until Tuesday 5:00 PM.
• An order placed Saturday at 11:00 AM can be edited from Monday 8:30 AM (next open time + 30-minute buffer).

Note: Operating Hours can be combined with Fulfillment Days, Daily Cutoff, and Pause Hours. When several rules apply, the earliest restriction wins.

What customers see

Customers see a live countdown on the Thank You and Order Status pages that reflects the Smart Window deadline. When the window closes, any fulfillment holds Account Editor placed for that order are released automatically, so your team can process it without manual cleanup.

🟥 MEDIA NEEDED → IMAGE: the weekly Operating Hours grid (per-day open/close) with the Processing buffer field — add before publishing

Smart Window and Preset Timeframe

Smart Window and the preset edit timeframe do not work together at the same time.

When Smart Window is enabled

• The preset timeframe setting is disabled
• The preset timeframe is ignored
• Only Smart Window rules are used

When Smart Window is disabled

• The preset timeframe works as normal again

You do not need to remove your preset timeframe setting. It will remain saved and start working again if Smart Window is turned off.

Summary

Smart Window helps you align order editing with your actual fulfillment process.

You can use it to:

• disable editing on certain days
• stop editing after a daily cutoff
• pause editing during fulfillment hours
• follow your warehouse's open/close hours
• apply all rules based on your warehouse timezone

This gives you more control and helps prevent last-minute edits from interfering with fulfillment.

Updated on: 15/06/2026