Purpose

Answer the most common configuration question merchants have:

“How long can customers edit orders, what limits apply, and when do edits stop?”

This article defines the core behavior of Account Editor and directly reduces:

• “Why can’t customers edit?”
• “Edits expired too fast”
• “Why did editing suddenly stop?”

⭐ Why This Matters

Most order-editing issues are not bugs — they’re caused by General Settings.

Incorrect configuration leads to:

• Customers missing the edit window
• Orders reaching fulfillment too early
• Confusion around unpaid edits
• Address validation limits being exceeded

Getting these settings right ensures:

• Predictable customer experience
• Clean fulfillment handoff
• Fewer refunds, cancellations, and tickets

⚙️ How General Settings Work in Account Editor

General Settings define when editing is allowed and when it stops.

They control:

• ⏱️ How long customers can edit
• 🛑 What happens when time expires
• 🔐 Which validations are enforced
• 🔁 How unpaid edits are handled

These rules apply before:

• Shopify Flow automations
• 3PL syncs
• Upsell logic

Think of this as the foundation layer of Account Editor.

⏱️ Edit Window — How Long Customers Can Edit

What the Edit Window Does

The Edit Window determines how long after checkout a customer can:

• Edit items
• Update address
• Change shipping
• Accept upsells
• Cancel orders (if enabled)

Once this time expires:

• Editing UI disappears
• Orders become locked
• Fulfillment should begin

Configuration

Path:

Account Editor Admin → General Settings → Edit Window

You can set:

• Minutes (e.g. 10, 30, 60)
• Hours (for longer workflows)

Best Practices

📌 Important:

Your edit window must always be shorter than fulfillment or 3PL sync delays.

🛑 What Happens When the Edit Window Expires

When time runs out:

• ❌ Customers can no longer edit
• ❌ Upsells stop showing
• ❌ Address & shipping edits lock
• ✅ Order becomes final
• ✅ Fulfillment can safely begin

If a customer tries to access the editor after expiry:

• They’ll see a disabled or closed state
• No changes are applied

📌 This behavior is intentional and required by Shopify once fulfillment begins.

🔁 Reverse Unpaid Order Edits (Critical Setting)

What This Does

When enabled, Account Editor will:

• Place the order on hold if an edit increases the total
• Require payment for the difference
• Automatically revert edits if payment is not completed before the edit window ends

Why This Matters

Without this:

• Orders can remain partially edited
• Fulfillment may receive unpaid changes
• Accounting mismatches occur

With this ON:

• Only fully paid, finalized orders proceed
• Customers can’t accidentally keep unpaid upgrades

Configuration

Path:

Account Editor Admin → General Settings → Order Hold & Revert

📍 Address Validation & Suggestion Limits

Address Suggestions

Controls how many address suggestions customers can use per billing cycle.

Used for:

• Auto-complete
• Reducing delivery failures
• Improving data accuracy

Address Validation

Controls how many address validations can be performed.

Used to:

• Verify deliverability
• Reduce failed shipments
• Improve carrier success rates

What Happens When Limits Are Reached

• Suggestions stop appearing
• Manual address entry remains available
• Editing is not blocked, only validation features

📌 This prevents unexpected overages while keeping editing usable.

🧪 Real Merchant Scenarios

Scenario A — “Customers say editing disappeared”

Cause:

Edit window expired.

Fix:

Increase edit window or improve post-purchase messaging.

Scenario B — “Order updated but then reverted”

Cause:

Customer didn’t complete payment for increased total.

Fix:

Expected behavior when Reverse unpaid edits is enabled.

Scenario C — “3PL received old order”

Cause:

Fulfillment synced before edit window ended.

Fix:

Align fulfillment delay with edit window.

→ See Automation & Shopify Flow

❓ FAQs

Q: Can I extend the edit window after an order is placed?

No. The edit window applies from checkout time.

Q: Can different orders have different edit windows?

Yes — using Shopify Flow for advanced logic.

Q: Does the edit window affect upsells?

Yes. Upsells only appear while editing is allowed.

Q: Can customers edit after fulfillment starts?

No. Shopify blocks line-item changes once fulfillment begins.

⚠️ Common Issues & Fixes

🔗 Related Guides

→ Automation & Shopify Flow

→ Editing Eligibility & Restrictions

→ Integration Troubleshooting

→ Order Editing — Shipping & Recalculation

✅ Key Takeaway

General Settings define when editing is possible and when it must stop.

If this layer is configured correctly:

• Upsells work cleanly
• Integrations behave predictably
• Fulfillment errors drop sharply

Updated on: 17/12/2025