Articles on: Settings & Configuration

🔗 Add Editing Info to Shopify’s Order Confirmation Email

This feature lets you add an “Edit your order” call-to-action directly inside Shopify’s default order confirmation email — so customers know immediately that they can still make changes.

This is one of the most effective ways to increase order edits and upsell acceptance, because confirmation emails have extremely high open rates.

Why this matters

Without this:

Customers often assume orders are final
They miss the edit window
Support tickets increase (“Can I still change this?”)

With this enabled:

Customers discover editing instantly
They return to the Order Status page
Edits, upsells, and retention increase

How it works (important distinction)

Account Editor does not send this email
Shopify still sends the order confirmation email
Account Editor provides a safe HTML snippet
The snippet links customers to {{ order_status_url }}
Editing permissions are still controlled by your edit window

No new emails. No duplicate notifications.

How to set it up (step-by-step)

Go to Account Editor → Engagements → Emails
Copy the “Add editing info to Shopify’s confirmation emails” snippet
Open Shopify Admin → Settings → Notifications
Select Order confirmation
Paste the snippet right after the order summary section

(Shopify’s default template ≈ after line ~215)

Save the notification

“Account Editor → Email Settings → Copy snippet code”

“Shopify Admin → Notifications → Order confirmation template editor”

What customers see

A short message like:

“You still have time to make changes to your order”

A clear Edit your order button
Clicking the button opens the Order Status page
Editing is allowed only if the order is still eligible

Best practices

Place the snippet above the email footer, not at the very bottom
Pair this with a clearly defined edit window (e.g., 30 minutes)
Keep wording reassuring, not technical

Common mistakes

Issue	Cause	Fix
Link works but editing is disabled	Edit window expired	Increase edit window
Button missing from email	Snippet pasted inside a loop	Paste outside product loops
Customers click but can’t edit	Order already fulfilled	Expected Shopify behavior

When not to use this

If post-purchase editing is disabled
If fulfillment begins immediately with no edit window

🔗 INTERNAL LINKS

Updated on: 23/12/2025

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