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Articles on:Frequently Asked Questions
Quick answers to the most common questions about installation, editing rules, billing, upsells, and troubleshooting.

Categories

  • Setup & Onboarding
  • Order Editing
  • Upsells & Revenue
  • Settings & Configuration
  • 3PL Integrations
  • Frequently Asked Questions
  • Automation & Shopify Flow
  • Changelog
  • Troubleshooting Order Editing
    Purpose Fix the most common “order edit didn’t work” problems: item edits, address edits, shipping edits, totals, discount/tax recalculation, and fulfillment restrictions. ⭐ Why This Matters When order edits fail, it usually creates support tickets, cancellations, and fulfillment mistakes. Most issues happen due to: Fulfillment status or 3PL/OMS overwriting Shopify updates Settings restrictions (edit window, product restrictions, validation rules) ShopFew readers
  • Troubleshooting Upsells
    Purpose Fix “upsell not showing”, “discount not applying”, “after checkout not working”, “analytics shows 0”, and surface/block issues. ⭐ Why This Matters Upsells fail most often because the offer is active but invisible or blocked by: Missing blocks on surfaces Wrong After Checkout app selected in Shopify Rules/eligibility preventing display Market/discount conflicts SEO intent coverage: “post purchase upsell not showing Shopify”, “Shopify thank you paFew readers
  • Troubleshooting Shopify Flow Automation
    Purpose Fix “Flow didn’t trigger”, “wrong customers blocked”, “edits disabled unexpectedly”, and mis-ordered waits/conditions. ⭐ Why This Matters Flow automations are powerful—but when misconfigured they can: Disable edits for the wrong orders Release holds too early Break 3PL timing Cause inconsistent customer experiences ⚙️ How It Works (Flow + Account Editor) A Flow is: Trigger → Conditions → Actions Account Editor provides actionFew readers
  • Troubleshooting Integrations & 3PL Sync
    Purpose Fix the 1 integration complaint: “Account Editor shows change, but fulfillment system didn’t.” ⭐ Why This Matters Most “edits didn’t apply” issues are not bugs—they’re sync timing and overwrite rules: 3PL imports order too early (before edit window ends) OMS locks orders or rejects edits Another app pushes the original order state back ⚙️ How It Works (Sync Reality) A clean post-purchase edit flow requires: Customer order placedFew readers

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