Integration Troubleshooting (Sync issues, delays, 3PL rules overriding AE)

• Integration Troubleshooting — Why Order Edits Don’t Apply (Account Editor)

  Purpose Help merchants quickly diagnose why post-purchase edits made with Account Editor appear correct in Shopify but don’t reflect in fulfillment, OMS, or 3PL systems. This article is designed as a support-deflection hub and should resolve 80–90% of “edits not applied” tickets without human intervention. ⭐ Why This Happens (Important Context) In almost every case: Account Editor edits the Shopify order correctly. The issue occurs AFTER Shopify — in integrationFew readers

• 3PL & OMS Integrations with Account Editor (Overview)

  Purpose Help merchants understand why post-purchase edits sometimes appear to “not work” when a 3PL or OMS is involved — and how to fix it correctly. ⭐ Why This Matters When merchants say: “Edits aren’t applying” “Wrong item shipped” “Address change ignored” “Account Editor didn’t work” 👉 In over 50% of cases, Account Editor worked correctly — but the 3PL overwrote the order. Most fulfillment systems: Pull orders on a schedFew readers

3PL Integrations

• ShipStation & DPD — Delaying Fulfillment for Post-Purchase Edits (Account Editor)

  Purpose Help merchants using ShipStation or DPD Fulfilment ensure that post-purchase edits made via Account Editor are fully completed before fulfillment begins. This article directly reduces: Wrong items shipped Address correction failures “Edits didn’t apply” support tickets Costly re-shipments and returns ⭐ Why This Matters Both ShipStation and DPD Fulfilment can start processing orders immediately after checkout. If fulfillment begins beforFew readers

• Brightpearl Integration — Shopify Order Editing Sync (Account Editor)

  Purpose Help merchants using Brightpearl understand why post-purchase edits sometimes don’t sync — and exactly how to configure Brightpearl so Account Editor order edits are respected end-to-end. This article directly prevents: Wrong items being shipped Address changes being ignored “Account Editor didn’t work” support tickets ⭐ Why This Matters Brightpearl is a pull-based OMS. It imports orders from Shopify, then manages fulfillment downstream. IFew readers

• CartRover & GetQuickMail — Holding Orders Until Edit Window Ends (Account Editor)

  Purpose Help merchants using CartRover (Extensiv) or GetQuickMail ensure that post-purchase edits made via Account Editor are completed before orders are sent to fulfillment. This article directly addresses the most common integration complaint: “Account Editor shows the update, but my 3PL shipped the original order.” ⭐ Why This Matters Many 3PLs do not wait for post-purchase editing windows. If CartRover or GetQuickMail receives an order too early: ProduFew readers