This section in Account Editor lets you decide exactly how customers can modify their orders during the active editing window. The top bar shows four tabs — Item edits, Address edits, Cancellations, and Product attributes — with “Item edits” currently active.

Let us understand them in detail.

Instantly opens a live preview of the editing widget as it appears on the order status page, so you can see all customer-facing options in action.As shown in the image below:

Control exactly how customers can change their orders after purchase, from adjusting quantities to swapping, adding, or removing items—all within your chosen edit window.

Decide which changes customers can make to their orders—such as increasing/decreasing quantities, swapping, removing, adding, or replacing items—so you stay in control of post-purchase modifications.

When this option is turned on, your shoppers can add more units of an item they’ve already bought—directly from their Thank-You page, Order-Status page, or Customer Account area.

For example: If someone orders 2 mugs but decides they want 4, they can simply increase the quantity in their order without contacting your support team. AE will update the order instantly and adjust totals, shipping, and tax (if applicable).

This is useful for:

Enabling this lets customers reduce the number of units they’ve ordered, as long as their edit window is still open.

Example: A shopper accidentally orders 5 notebooks but only needs 3. Instead of asking your team to fix it, they can lower the quantity themselves, and AE will adjust the totals automatically.

With this enabled, customers can exchange one product in their order for another without cancelling the whole order.

Example: A shopper orders a T-shirt in blue but decides they want red instead. They can swap it in just a few clicks—no manual intervention from your team needed.

This allows shoppers to completely remove items from their order during the open edit window.

Example: A customer orders a pair of shoes and a hat, but later decides they don’t need the hat. They can remove it themselves, and AE will adjust the order total accordingly.

Turn this on to let customers add new products to their order—perfect for upselling after purchase.

Example: Someone orders a camera and then realises they also need a memory card. They can add it instantly from the Order-Status page without having to place a new order.

When enabled, customers can swap out an item for a completely different one in a single action.

Example: A shopper orders a desk lamp but decides they’d rather have a floor lamp. They can replace the product directly in their existing order instead of creating a new one.

This setting lets you control whether customers can change specific product variant attributes (such as color) when swapping items in their order. By default, customers can swap any available variant (color, size, etc.), but with swap restrictions, you can prevent swaps on certain attributes while still allowing others.

This setting lets you decide whether customers can update the email address linked to their order.

Enabling this option improves accuracy in communication and reduces customer support requests for email updates.

This setting controls whether customers can access quick support directly from their order pages.

Enabling this option streamlines customer assistance, reducing friction and helping resolve issues faster.

This setting lets you decide if customers can attach special notes or instructions to their orders.

Enabling this option can improve customer satisfaction by giving them a simple way to communicate specific needs with their order.