Experience how Account Editor works from your customer’s perspective.

⭐ Why This Matters

Before configuring advanced rules, this guide helps you see the real customer workflow end-to-end.

You’ll complete:

• Your first order edit
• Your first address change
• Your first shipping recalculation
• Your first order cancellation
• Your first upsell activation

This “hands-on test” ensures your store is fully ready before going live.

✅ 1. What Customers See After Checkout

Account Editor appears automatically on:

✔ Thank You Page (right after checkout)

Customers will see:

• Edit Order button
• Add Item / Remove Item
• Change Address
• Change Shipping Method
• Cancel Order button
• Upsell offers (if enabled)

✔ Order Status Page (Redirect From Thank You Page)

Customer workflow:

1. Click Edit Order
2. Widget opens with editable options
3. Customer makes changes
4. Shopify recalculates totals
5. Customer confirms
6. You receive timeline updates + optional email notifications

✅ 2. Your First Item Edit (Variants, Quantity, Add/Remove)

How to test it:

1. Place a test order
2. On the Thank You Page → click Edit Order→Redirects To Order Status Page
3. Try all four allowed actions:

✔ Change variant

Example: M → L

Checks variant mapping + inventory logic.

✔ Change quantity

Validates line-item recalculation.

✔ Remove an item

Tests refund/price decrease scenarios.

✔ Add an item

Tests product picker and upsell compatibility.

Behind the scenes:

• AE modifies the order
• Shopify recalculates tax + shipping
• Final price updates before confirmation
• Nothing is committed until customer clicks Confirm

✅ 3. Your First Address Edit

How to test:

1. Click Edit Address in the widget
2. Modify street, apartment, or postal code
3. Confirm address

What to expect:

• Google Address Suggestions 
• Shopify validation rules (e.g., postal format)
• Address rules based on your Markets configuration

AE will block address editing when:

• Order is fulfilled
• Address is invalid
• Store does not ship to that country
• Editing Window Time Is Over

✅ 4. Your First Shipping Recalculation

Any of the following will trigger shipping recalculation:

• Changing item quantity
• Changing variants (weight changes)
• Removing/adding items
• Changing shipping address

Shopify recalculates rates, NOT Account Editor

This includes:

• Carrier-calculated rates
• Market-based rates
• Rule-based shipping profiles
• Free-shipping thresholds

If shipping becomes $0 / ₹0

Common causes:

• No matching rate in your shipping profile
• Any Discount Condition Is Applied Which Is Active On Store
• A discount code that includes free shipping
• An automatic discount that unlocks free shipping after edits
• A spend threshold (“Free shipping above $50”)
• Market-based free shipping rules for certain countries
• Customer tag–based free shipping
• Market rules conflict

(This is explained later in the Shipping Editing article.)

✅ 5. Your First Cancellation

Let customers test the cancellation flow:

How to test:

1. Open the test order
2. Click Cancel Order
3. See restocking fee (if enabled)
4. Order is canceled automatically

Cancellation is blocked when:

• Order is already fulfilled
• Order is partially fulfilled
• You disabled this option in settings

✅ 6. Your First Upsell (Instant Activation)

Enable the upsell engine:

1. Open Account Editor
2. Go to Upsell Engine
3. Turn it ON
4. Create a simple offer (e.g., “Add Socks for $5”)
5. Save

Now test:

1. Place a new test order
2. Go to Thank You Page
3. Upsell should appear instantly

What to check:

• Product image & price
• Discount (if applied)
• Conversion event (when customer accepts)

Best practice:

Use a low-cost product as your first upsell — they convert best.

✅ 7. Recommended Default Settings for New Stores

Turn ON these to get the best early results:

• Allow item editing
• Allow address editing
• Enable cancellations before fulfillment
• Enable default upsell block
• Set edit window to 10–30 minutes

✅ 8. Go-Live Checklist

Your store is fully ready when:

🔲 App Embed is enabled

🔲 Account Editor block is added (TYP + OSP)

🔲 You placed a test order

🔲 Item editing works

🔲 Address editing works

🔲 Shipping recalculates correctly

🔲 Cancellation flow works

🔲 Upsell appears and functions

🔲 Timeline notes appear in Admin

🔲 Notification emails work correctly

🧪 Real Merchant Scenarios

Scenario A — “Customer can't see the Edit button”

Likely cause: App Embed disabled

Fix: Online Store → Customize → App Embeds → enable AE

Scenario B — Editing works on TYP but not on Order Status Page

Cause: Block added only to TYP

Fix: Add block to OSP too

Scenario C — Shipping prices look wrong

Cause: Shopify shipping profiles returning unexpected rate

Fix: Check your shipping rules; weight or zone may have changed

Scenario D — Upsell not appearing

Cause:

• No offer configured
• Product unavailable
• Product restricted

Fix: Review Upsell Engine setup

⚙️ Best Practices (Recommended for All Stores)

• Use simple products for first upsell
• Keep edit window short (10–20 min)
• Avoid allowing edits after fulfillment
• Enable restocking fee to prevent abuse
• Encourage customers via email to “Review or Edit Order”

❓ FAQs

Q: Do customers need an account?

A: No — guest checkout fully supported.

Q: Can I disable some edit options?

A: Yes. You can limit item edits, address edits, cancellations, and shipping edits.

Q: Does this affect checkout?

A: No. Checkout is untouched. AE only shows on post-purchase pages.

Q: Does this work with subscriptions?

A: Some subscription apps restrict edits. See “Editing Eligibility” article.

⚠️ Common Errors & How to Fix Them

🔗 Related Guides

• Item Editing — Variants, Quantity & Attributes
• Address Editing — Validation & Restrictions
• Shipping Editing & Recalculation Logic
• Creating Upsell Offers
• Troubleshooting Order Editing

Updated on: 17/12/2025