Let customers modify products after checkout, reduce cancellations, and fix order mistakes without support tickets.

⭐ Why This Matters

Most post-purchase issues come from product mistakes: wrong size, wrong color, missing item, duplicate item, quantity errors.

Item Editing lets customers fix these mistakes instantly — preventing cancellations, refunds, and chargebacks.

This is the #1 feature customers expect from Account Editor.

✅ 1. What Customers Can Edit in Their Order

When Item Editing is enabled, customers can:

✔ Change variant

(size, color, material, style)

✔ Change quantity

(increase or reduce)

✔ Add a new product

(using the product picker)

✔ Remove an item

(automatically recalculates totals)

✔ Replace item + update variant attributes

(e.g., “Blue Shirt M” → “Black Shirt L”)

➕ Edit product attributes (custom properties)

(e.g., engraving text, personalization notes, gift messages, custom options)

✅ 2. How Item Editing Works (Behind the Scenes)

When a customer edits an item:

1. Account Editor checks fulfillment status
2. AE verifies inventory availability
3. AE rebuilds order line items (including attributes if edited)
4. Shopify recalculates:

• Subtotal
• Discounts
• Taxes
• Shipping

5. AE updates the order with the revised totals
6. Shopify logs everything in the order timeline

✅ 3. Supported Actions & Rules

Variant Changes

• Size, color, material, style updates
• Same parent product only
• Price difference handled automatically
• Discount recalculations follow Shopify rules

Quantity Updates

• Increasing quantity checks stock
• Reducing quantity recalculates totals
• Removing quantity to 0 = item removed

Add Item

• Only available products with active status
• Can be restricted to specific collections / tags
• Can be disabled if needed

Remove Item

• Handled via quantity = 0
• Refund logic depends on Shopify & payment gateway and can be setup how you want to process the refund.

🧩 4. Editing Product Attributes (Custom Properties )

Product attributes refer to custom fields attached to a line item, not variants.

Examples include:

• Engraving or personalization text
• Gift messages
• Custom notes
• Dropdown or text-based options added at checkout

What customers can edit

• Text-based attributes (names, messages, notes)
• Dropdown / selection-based attributes
• Optional add-ons stored as line item properties
• File uploads (images, PDFs) added at checkout

Important behavior notes

• Editing attributes does not change the product variant
• Attribute edits may or may not affect price, depending on how the product was configured
• If a paid customization is removed or changed, Shopify recalculates totals automatically
• Discounts may be removed or recalculated if cart conditions change

🧠 4. Fulfillment Rules (VERY IMPORTANT)

Unfulfilled orders → Fully editable

Customers can change:

• Variant
• Quantity
• Products
• Address
• Shipping

Partially fulfilled orders → Only unfulfilled items editable

AE will block editing on all items.

Fully fulfilled orders → Item Editing disabled

Only Download Invoice, Contact Support and Reorders allowed.

🧱 5. Product Types & Special Cases

These are extremely important for merchant understanding.

A. Bundles (Native Shopify Bundles)

• Customers cannot edit bundle components
• Quantity change applies to the whole bundle, not items inside
• Editing bundle items breaks pricing → AE blocks it
• Best practice: Tag bundle SKUs to restrict editing

B. Third-Party Bundle Apps

(Revy, WideBundle, FastBundle, PickyCart)

• App-created pseudo-line-items may block changes
• Editing may break price rules
• AE follows whatever structure Shopify provides

C. Subscription Products

• Most subscription apps lock items after checkout
• Variant changes usually blocked
• Quantity changes sometimes allowed
• Address & shipping edits may be allowed, depending on app

AE checks subscription meta and only shows allowed options.

D. Digital Products

Fully editable unless fulfillment is instant.

E. Pre-orders / Deposits

Editable until fulfillment; price rules may differ.

F. Gift Cards

Cannot be edited due to Shopify rules, Download Invoice and Contact Support options will still work.

🚚 6. How Item Editing Affects Shipping & Tax

When a customer edits items:

• Weight may change
• Shipping zone may change
• Free shipping thresholds may trigger
• Discounts may change based on cart value

Shipping recalculation is done by Shopify

AE does not modify or override shipping amounts.

If shipping becomes free, it is because:

• Store has free shipping threshold rules
• Automatic discount applies free shipping
• Discount code includes free shipping
• Market-specific rules apply free shipping

🧪 7. Real Merchant Scenarios

Scenario A — “Customer changed size but price looks different”

Cause: Shopify recalculated variant price + discounts

Fix: Variant pricing is controlled by Shopify automatically and recalculation of discount can be disabled by Account Editor.

Scenario B — “Customer cannot edit item — option is disabled”

Possible causes:

• Order is fulfilled
• Product is subscription-based (can be edited but requires order tag)
• Bundle restrictions
• Merchant blocked editing for this product type

Scenario C — “Inventory error when increasing quantity”

Cause: Variant is out of stock or below safety threshold

Fix: Adjust stock or disable quantity increase in AE settings. (AE sync inventory automatically)

Scenario D — “Customer removed item — shipping changed”

Cause: Removing items changed order value or weight → shipping recalculated

Fix: Normal Shopify behavior.

Scenario E — “Edited order did not sync to 3PL”

Cause: External OMS overwrites order

Fix: See “Integration Troubleshooting.”

⚙️ 8. Recommended Setup (Best Practices)

• Keep quantity editing ON

 Restrict editing for:

•  Bundles
•  Subscription items
•  Gift cards

• Enable Add Product (helps with upsells)
• Set an edit window (e.g., 10–30 minutes)
• Enable timeline notes for tracking

❓ 9. FAQs

Q: Can customers add items from any collection?

A: You can restrict collections from Settings.

Q: Can customers edit fulfilled items?

A: No — Shopify does not allow editing fulfilled line items.

Q: Can customers switch between two different products?

A: Variants of the same product as well as different ones can be swapped.

Q: Why can’t customers edit subscription items?

A: Subscription apps lock line items after checkout.

Q: Why does price change after editing?

A: Shopify recalculates discounts, taxes, and market prices.

Q: Can customers edit personalization or custom text after checkout?

A: Yes — text-based product attributes can be edited unless restricted by the product or a third-party app.

⚠️ 10. Common Errors & Fixes

🔗 Related Guides

• Address Editing — Validation & Restrictions
• Shipping Editing & Recalculation Logic
• Order Cancellation Rules
• Editing Eligibility & Restrictions
• Troubleshooting Order Editing

Updated on: 17/12/2025