If you use Brightpearl for order management, make sure to enable its “order edits” setting. This ensures any post-purchase changes made through Account Editor (like item swaps or address updates) are passed correctly from Shopify to Brightpearl.
Why it matters
If the Enable order edits setting is turned off in Brightpearl:
Changes made in Shopify (e.g., product swaps) will not sync to Brightpearl
The original line items will remain unchanged in Brightpearl
Your fulfillment team may pick, pack, and ship the wrong product
This leads to incorrect shipments, returns, and support headaches.
Setup instructions
To allow Account Editor updates to sync correctly:
Go to Brightpearl → Settings
Select the Orders tab
Tick the box for Enable order edits
Click Save
Now perform your Shopify order edits
What happens next
Once this setting is active, any post-purchase edits made in Shopify—via Account Editor—will sync to Brightpearl as expected, including:
Swapping product variants
Adjusting quantities
Removing or adding items
This keeps your OMS and fulfillment team fully in sync.
Need help?
If edits are not syncing correctly after enabling this setting, contact support and we can help confirm your setup.