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Order Status Page

Updated over a week ago

The Order Status Page is where Account Editor actions actually run. While the Thank You Page only shows widgets and redirects customers, the Order Status Page is the place where edits, cancellations, upsells, and discount logic are fully executed.

This makes it the most important page for post-purchase customer self-service.

Adding the App Block to the Order Status Page

  1. Go to Account Editor → Dashboard.

  2. Click on Add app block → Order Status Page.

  3. Choose the extensions (Block or Individual) you want to make available.

  4. Click SAVE to confirm your changes.

Block Extensions on the Order Status Page

Block extensions bundle multiple options into a single widget for a clean, all-in-one view.

1. Order Editing Block

Shows all customer editing actions together. Customers can:

  • Edit shipping address

  • Edit contact details

  • Edit order items

  • Cancel order

  • Download invoice

  • Add/Edit order note

  • Replace product item

Use Case: A customer realizes they typed the wrong phone number and also wants to remove an item. Instead of clicking multiple separate widgets, they can do it all from the Order Editing block.

2. Upsell Block

Displays recommended products under “You might also like.”

Clicking on a product immediately runs the upsell flow here on the Order Status Page.

Use Case: A customer buys a snowboard. On the Order Status Page, they see related items like wax or bindings, and can add them instantly.

Individual Extensions on the Order Status Page

Individual extensions allow precise control. Instead of showing all actions in one block, you can decide exactly which options to give customers.

For a complete guide visit Overview.

Available Individual Extensions

  1. Add More Items – Customers can add additional products to their existing order.

    • Use Case: A shopper forgets to add a matching hat and quickly adds it post-purchase.

  2. Edit Delivery Address – Update the shipping address before fulfillment.

    • Use Case: Customer notices they mistyped their apartment number and fixes it.

  3. Edit Order Items – Change product variants, update quantity, or remove items.

    • Use Case: Someone wants to swap a size M shirt for size L.

  4. Editing Window Timer – Shows a live countdown of how long the customer has left to edit.

    • Use Case: Helps create urgency and ensures customers act quickly before fulfillment.

  5. Change Shipping Method – Switch to faster or cheaper shipping options.

    • Use Case: A customer upgrades to express delivery after placing the order.

  6. Download Invoice – Provides a direct invoice download button.

    • Use Case: Businesses buying for accounting purposes can download invoices instantly.

  7. Cancel Order – Lets customers cancel their order (if enabled by the merchant).

    • Use Case: Customer realizes they don’t need the order and cancels it before it’s processed.

  8. Contact Support – Opens a quick option to reach out for help.

    • Use Case: Customer needs clarification on delivery timelines and uses this button to contact support.

  9. Post-Purchase Discount – Allows customers to apply a discount code even after completing checkout (requires the post-purchase discount setting to be enabled).

    • Use Case: A shopper forgets to apply a 10% discount code during checkout and redeems it afterward.

Best Practices

  • Use Block Extensions if you want customers to see all options grouped neatly in one place.

  • Use Individual Extensions if you want precise control over which actions are available.

  • Always set a clear Editing Window Timer to avoid conflicts with fulfillment.

  • Pair Upsell and Add More Items for maximum revenue impact.

  • Only enable Cancel Order if your fulfillment process supports it

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