Changelog

Flexible Timeframes: Set preset or custom timeframes for order edits, with per-component timeframes for specific elements like shipping or items.

Granular Permissions: Control editing rights for components like contact info, order items, and shipping details, based on order status.

Automation: Lock edits after payment capture or fulfillment; integrate with Shopify Flow for custom workflows.

Dynamic Language Switching: Automatically select languages based on customer location or browser.

Custom Translations: Merchants can add translations for app content and emails.

Upsell Recommendations: Offer relevant post-purchase product recommendations.

Dynamic Discounting: Apply time-sensitive discounts for upsell items.

Real-Time Notifications: Inform customers about edits or cancellations via push notifications or email.

Live Chat: Enable customers to request order changes in real-time.

Order Insights: Access data on edits, cancellations, and customer behavior.

Revenue Impact: Track how order edits and upsells affect revenue.

Cancellation Insights: Analyze cancellation reasons to reduce rates.

Multi-Order Editing: Edit multiple orders simultaneously for inventory issues or delays.

Bulk Cancellations: Efficiently cancel orders with similar issues.

Third-Party Integrations: Connect with apps like Klaviyo, ReCharge, and Loox.

Custom API: Merchants can integrate the app with their systems via API.

Order & Payment Control: Restrict cancellations based on order status or payment stage.

Customer Segment & Product Control: Manage cancellations by customer type or product.

Partial Refunds: Process refunds with restocking or non-refundable fees.

Merchant Approval: Merchants can review and approve refund requests through a dashboard.

Support Integration: Auto-create support tickets for manual cancellation handling.

Custom Reason Management: Enable/disable custom cancellation reasons and edit the reason list.

Partial Cancellations: Allow customers to cancel specific items.

Dynamic Refund Processing: Offer store credit for discounted items or direct refunds for regular items.

Cancellation Analytics: Track common cancellation reasons to improve services.

Enable merchants to offer product recommendations with dynamic discounts after purchase.

Manage upsell offers with seamless activation and deactivation controls.

Set individual timeframes for each editable order component (e.g., shipping address, order items).

Allows precise control over order editing.

Merchants can apply fixed or percentage-based restocking fees for cancellations to manage costs effectively.

Access insights on customer edits, cancellation trends, and upsell effectiveness.

Evaluate revenue impact from upsell offers.

Offer customer-facing elements in multiple languages based on geolocation or browser settings.

New option for merchants to reach out for tailored pricing plans based on specific needs.

Edit or cancel multiple orders simultaneously, improving efficiency in high-volume scenarios.

Added "Not ready to choose a plan yet" section for better navigation.

Introduced a detailed plan comparison table to help merchants identify the best fit for their business.

Instantly synchronize order edits with 3PL providers, ERPs, and warehouses to minimize errors.

AI-driven upsell suggestions based on customer history and popular items.

Added sections like “Revenue Generated” and “Orders Edited” with actionable insights.

New onboarding assistance to guide merchants during the setup.

Automatic refunds are processed directly to the original payment method, ensuring a smoother experience.

Full customization for staff and customer notifications.

Options include:

Customers now automatically receive an email when they cancel an order.

Supports custom templates for branded communication.

Post-Purchase Upsell Rules: Advanced conditions for targeting (customer segment, cart value, collection).

Flexible operators: equal to, not equal to, greater than, less than.

Combine conditions with All / Any logic.

View modes: List or Carousel layouts for the upsell widget.

Advanced product search by title, SKU, barcode, or ID.

Upsell Discounts support for better conversion rates.

Add a countdown timer to upsell widgets to boost urgency and conversions.

Configure timer duration and custom banner messages.

Supports real-time countdown display.

Separate pre-expiry and post-expiry messages (e.g., “Special offer unlocked!” → “Offer expired”).

New feature to reduce order cancellations by showing incentives before a cancel is finalized.

Enable via Engagements → Cancellations → Retention.

Rule builder includes:

Merchants can now block specific variant attributes (e.g., prevent color swaps but allow size changes).

Configurable in Account Editor → Settings → Item edits → Swap restrictions.

Ideal for stores where variant pricing differs (e.g., colors priced differently).

Auto Refund Setting: Automatically refund when orders are downgraded or canceled.

Option to disable for manual refund control.

Improved sync stability with third-party gateways.

Inventory-Aware Editing: Restrict edits when stock runs out or is allocated.

Segment-Based Timeframes: Define custom editing windows for VIPs, new customers, etc.

Edit History in Shopify Notes: All edits/cancellations now logged directly in order notes.

Custom Cancellation Reasons: Add, remove, and reorder reasons directly in dashboard.

Bulk Edit Speed Boost: Optimized backend for 50+ orders (perfect for flash sales).

Advanced Reporting: Richer insights into edits, upsells, cancellations, and revenue.

Improved Language Handling: Better translation and RTL support (Arabic, Hebrew).

Simplified settings under Engagements → Emails & Upsell.

Clear On/Off toggles for every option.

Improved error handling and delay messaging for smoother workflows.

Added a new banner notification on the Dashboard for stores still using classic Shopify customer accounts.

The banner informs merchants that Shopify will phase out legacy accounts and encourages them to switch to the new customer accounts for full Account Editor compatibility.

Includes direct “Switch now” and “Learn why” actions for quick adoption.

Introduced a new Store Credit option in the Cancel & Refund settings.

Merchants can now decide whether refunds go back to the original payment method or are converted into store credits.

Store credit stays within the store and can be applied to a customer’s future purchases, helping improve retention and repeat sales.

Available alongside existing options:

Updated help text and in-app tooltips to explain new refund and dashboard behaviors.

Improved consistency of toggle-based controls across Dashboard and Refund settings.