Purpose

Primary support-deflection article

🔝 Top Issues

Upsell not showing

Check:

• Offer status = Active
• Upsell Block added
• Conditions met
• Market enabled

Discount not applying

Check:

• Discount slider > 0%
• No overlapping Shopify discounts
• Market currency rules

Timer missing

Check:

• Timer enabled
• Duration < edit window
• Not expired

A/B test not starting

Check:

• Two active offers on same surface
• Test status = Active
• Check offer start and end date

🧭 Decision Tree Examples

If upsell is invisible →

Check block → check surface → check rules

If price looks wrong →

Check market → check discount → check currency

✅ Setup Checklist (Quick)

• Offer named clearly
• Product modules limited
• Targeting rules tested
• Upsell block added
• Test order placed

🧠 Advanced Tips

• Chain upsells using “consider upsell items”
• Use tags for granular control
• Review analytics weekly
• Archive old tests — don’t delete

📞 When to Contact Support

Send:

• Store URL
• Screenshot of offer setup
• Order number (if applicable)

Do NOT worry about:

• Minor FX rounding
• Shipping changes after upsell
• Timeline notes (expected)

🔗 Related Guides

If upsell not showing

• → Introduction to Upsells (Surfaces & Eligibility)
• → Creating Upsell Offers

If pricing / region issues

• → Targeting Rules, Pricing & Market Conditions

• → A/B Testing & Upsell Analytics

Updated on: 17/12/2025