Purpose

Fix the #1 integration complaint: “Account Editor shows change, but fulfillment system didn’t.”

⭐ Why This Matters

Most “edits didn’t apply” issues are not bugs—they’re sync timing and overwrite rules:

• 3PL imports order too early (before edit window ends)
• OMS locks orders or rejects edits
• Another app pushes the original order state back

⚙️ How It Works (Sync Reality)

A clean post-purchase edit flow requires:

1. Customer order placed
2. Edit window runs
3. Order finalizes (paid/confirmed)
4. 3PL imports final version only

If 3PL imports at step 1, you’ll see mismatch.

✅ Decision Tree

Step 1 — Did Shopify itself update?

Check Shopify order timeline:

• If Shopify did not update → treat as Order Editing troubleshooting (7.1)
• If Shopify updated → continue

Step 2 — Which integration is used?

• ShipStation / DPD / Brightpearl / CartRover / GetQuickMail / other

Step 3 — Identify failure type

A) Imported too early

Fix = delay import / hold order / delay dispatch

B) Overwrite rules

Fix = configure “allow edits” in OMS or avoid locked states

C) Partial sync

Fix = check which fields sync (address vs items) and configure accordingly

🧪 Real merchant scenarios

Scenario A — “3PL shipped old item, Shopify shows new item”

Cause: 3PL imported before edit window ended.

Fix: Implement delay/hold method (Cluster 5) for that provider.

Scenario B — “Address updated in Shopify but not in OMS”

Cause: OMS doesn’t accept address changes unless specific setting enabled.

Fix: Enable OMS “order edits”/equivalent and retest.

Scenario C — “Edits revert after a few minutes”

Cause: OMS sync job overwrote Shopify data.

Fix: Adjust sync direction rules; ensure OMS respects Shopify as source of truth after checkout edits.

❓ FAQs

Q: Is this an Account Editor bug?

If Shopify order timeline shows the update, Account Editor did its job. The remaining issue is integration timing or overwrite rules.

Q: What’s the best universal approach?

Delay/hold orders until the edit window ends, then release to 3PL.

⚠️ Common issues & fixes

🔗 Related Guides

→ 3PL Integrations Overview

→ Brightpearl Integration

→ ShipStation & DPD — Delaying Fulfillment

→ CartRover & GetQuickMail — Holding Orders

→ Integration Troubleshooting — Why Edits Don’t Apply

Updated on: 17/12/2025