Purpose

Answer: “Who sees the upsell, at what price, and under what conditions?”

⭐ Why This Matters

Poor targeting is the fastest way to destroy upsell ROI.

Without proper rules:

• Discounts leak to low-value orders
• VIP customers see irrelevant offers
• Global stores show wrong prices or currencies

This article explains how Account Editor decides who sees an upsell and why — before it ever appears to a customer.

⚙️ How Targeting & Pricing Works in Account Editor

Account Editor uses a rule engine that evaluates offers in real time:

• Customer context
• Order details
• Market & currency
• Inventory availability
• Discount eligibility

🧠 Rule Engine Logic (All vs Any)

When defining conditions, you can choose:

1.All conditions must match

 (Strict targeting — best for high-value offers)

2.Any condition can match

 (Flexible targeting — best for discovery upsells)

 Example:

• Order value ≥ $75
• AND customer tag = VIP

🧭 Configuration Breakdown

👥 Audience Limits

Control how often an upsell appears.

Options include:

• Limit per order (avoid clutter)
• Limit per customer (prevent repetition)

🧍 Eligibility Rules

Choose who can see the upsell.

Options:

• Everyone
• Individual customers
• Shopify customer segments

Examples:

• VIP-only accessories
• First-time buyer incentives
• High-spend customer bundles

🔍 Conditions (Order Logic)

Conditions define when an upsell triggers.

Common rules:

• Order amount ≥ $50
• Product tag contains “accessory”
• Customer tag = returning

Condition builder with order value rule

💸 Discount & Pricing Strategy

Discounts are applied at runtime, not via manual codes.

Key points:

• No visible discount codes
• Applied only to upsell item
• Shopify recalculates totals automatically

Strategy guidelines:

• 0% → Premium positioning
• 10–15% → Best balance for most brands
• 20%+ → Clearance or acquisition

🌍 Market Targeting (Shopify Markets)

Market targeting controls where an upsell appears.

Account Editor automatically adjusts:

• Currency
• Tax
• Localization (if enabled)

Use cases:

• Seasonal offers by region
• Excluding high-VAT countries
• Market-specific pricing logic

🧪 Real Merchant Scenarios

Scenario A — VIP-only Upsell

• Eligibility: Customer segment = VIP
• Condition: Order ≥ $100
• Result: Higher conversion, no discount leakage

Scenario B — Seasonal Geo-Targeted Offer

• Market: US + Canada
• Discount: 15%
• Result: Region-specific promo without currency confusion

❓ FAQs

Why is the price different per country?

Shopify Markets applies currency conversion, taxes, and duties automatically.

Why didn’t my discount apply?

Most common causes:

• Discount set to 0%
• Another Shopify auto-discount overrides it
• Market mismatch

⚠️ Common Issues & Fixes

🔗 Outbound links

→ Creating Upsell Offers (End-to-End Setup)

Downstream optimization

→ A/B Testing & Upsell Analytics

Support

→ Upsell FAQs & Troubleshooting

Updated on: 17/12/2025