Purpose

Help merchants using ShipStation or DPD Fulfilment ensure that post-purchase edits made via Account Editor are fully completed before fulfillment begins.

This article directly reduces:

• Wrong items shipped
• Address correction failures
• “Edits didn’t apply” support tickets
• Costly re-shipments and returns

⭐ Why This Matters

Both ShipStation and DPD Fulfilment can start processing orders immediately after checkout.

If fulfillment begins before the Account Editor edit window ends:

• Product swaps may be missed
• Address changes may be ignored
• Quantity updates may not apply

👉 Account Editor works correctly — but fulfillment moves too fast.

The solution is delaying fulfillment until edits are finalized.

⚙️ How Post-Purchase Editing + Fulfillment Timing Works

Account Editor

• Allows customers to edit orders after checkout
• Applies edits directly to the existing Shopify order
• Can place holds or revert unpaid changes

Fulfillment systems (ShipStation / DPD)

• Import or receive orders on a schedule
• Assume the order is final once received
• Do not wait for post-purchase edit windows by default

➡️ You must align the fulfillment delay with your edit window.

🚚 ShipStation — Delay Order Import (Recommended)

ShipStation includes a built-in delay feature, making it the easiest integration.

✅ How It Works

• Shopify creates the order immediately
• ShipStation waits before importing the order
• Customers edit their order during this delay
• ShipStation imports only the final version

No Shopify Flow required.

🪜 ShipStation Setup (Step-by-Step)

Path in ShipStation:

Settings → Selling Channels → Store Setup

Select your Shopify store → Edit Store Details

Scroll to Shopify Connection Settings → Edit Shopify Settings

🔧 Required Setting

🧪 Example Timeline

✅ Result: Fulfillment always receives the edited order.

⚠️ Common ShipStation Issues & Fixes

📦 DPD Fulfilment — Delay Dispatch to Match Edit Window

DPD Fulfilment uses a dispatch delay rather than an import delay.

This ensures DPD only processes orders after Account Editor finishes editing logic.

🪜 Recommended Setup: Account Editor + DPD

Step 1: Configure Account Editor

Path:

Account Editor → Settings → Timeframe

Set:

Edit window: 30 minutes

Enable:

• Order holds
• Reverse unpaid order edit

📌 What this does:

• Holds the order if edits increase price
• Reverts edits if payment isn’t completed

Step 2: Configure DPD Delay

Path in DPD Fulfilment:

Settings → General Settings → Delay period

DPD Delay period set to 31 minutes

🔄 End-to-End Workflow

Order placed →

Edit window active (30 min) →

Payment & edit validation →

DPD delay expires (31 min) →

DPD dispatches final order

➡️ DPD never sees an order mid-edit.

🧠 Best Practices (Highly Recommended)

Always set DPD delay slightly longer than edit window

Enable Reverse unpaid order edits

Test with:

• Address change
• Product swap
• Quantity increase
• Confirm DPD receives the updated order

⚠️ Common DPD Issues & Fixes

🧪 Verification Checklist

Before going live:

☑ Edit window set

☑ Delay configured (ShipStation / DPD)

☑ Order holds enabled

☑ Reverse unpaid edits ON

☑ Test order edited successfully

🔗 Related Guides

→ 3PL Integrations Overview

→ Brightpearl Integration

→ ShipStation & DPD Delays

→ CartRover & GetQuickMail Holds

→ Automation & Shopify Flow

→ Editing Eligibility & Restrictions

🆘 Need Help?

If you want us to:

• Validate your setup
• Match delays correctly
• Review fulfillment timing

Contact Account Editor Support with:

• Store URL
• Fulfillment provider
• Edit window duration

We’ll help you lock this down correctly.

✅ Summary

• Fulfillment must wait for edits to finish
• ShipStation → use Minimum Order Age
• DPD → use Dispatch Delay
• Correct timing = fewer mistakes, happier customers

Updated on: 17/12/2025