Dexion

Dexion Integration — Shopify Edited Order Sync (Account Editor)

This guide helps merchants using Dexion (warehouse management and fulfillment) configure the integration with Account Editor. Dexion reads live order edits directly from Shopify — making this one of the simplest integrations to set up. No delayed payment capture, hold flows, or tag-based configuration is required.

✅ Good news: Because Dexion syncs with Shopify in real time, any changes customers make during the editing window are automatically reflected in Dexion. No additional Flow setup is needed.

How the Integration Works

Dexion connects directly to Shopify and reads order data in real time. Edits made through Account Editor during the grace period sync to Dexion automatically — no delay, no manual steps.

Step 1 — Order Created

Customer completes checkout → the order is created in Shopify.

Step 2 — Order Syncs to Dexion

Dexion receives the initial order immediately via the Shopify connection.

Step 3 — Grace Period Active

The editing window opens. The customer can make changes in Account Editor — add items, remove items, adjust quantities, update the delivery address.

Step 4 — Edits Sync in Real Time

Every change the customer makes during the editing window syncs to Dexion automatically — no Flow or payment hold required.

Step 5 — Grace Period Ends

The editing window closes → no further changes are accepted.

Step 6 — Dexion Processes the Order

Dexion fulfills the order with all edits already included.

Step-by-Step Setup

⚙️ Step 1 — Verify the Dexion Connection

Before configuring Account Editor, confirm that Dexion is properly connected to Shopify and orders are syncing as expected.

Confirm your Dexion integration is connected to your Shopify store
Place a test order and verify it appears in Dexion correctly
Confirm that order data is flowing through without errors

📝 If orders are not syncing from Shopify to Dexion, resolve the connection issue first before proceeding. Account Editor edits cannot reach Dexion if the base connection is broken.

📋 Step 2 — Configure Account Editor Settings

With the Dexion connection confirmed, set up Account Editor with your preferred editing window and features.

Open Account Editor in your Shopify Admin
Set your desired editing window duration (e.g., 30 minutes)
Enable the editing features you want to offer customers
Click Save

✅ Step 3 — No Additional Flow Required

Because Dexion reads live edits directly from Shopify, you do not need to configure any of the following:

Delayed Payment Capture Flow
Hold / Release Flow
Tag-based synchronization

Dexion will automatically pick up any order changes made during the editing window. Standard Account Editor setup is all that is needed.

✏️ Step 4 — Your Account Editor Workflow

Once the Dexion connection is verified and Account Editor is configured, every order runs like this:

New order placed → Dexion receives the initial order immediately
Grace period active → Customer edits in Account Editor — changes sync to Dexion in real time
Grace period expires → editing window closes
Dexion processes the order with every edit included — no manual steps needed

What happens after this setup:

✅ Removed items no longer appear in Dexion
✅ Added items sync to Dexion instantly
✅ Quantity changes reflected in real time
✅ Updated delivery addresses carry through automatically
✅ No Flow configuration or payment hold required

✅ Setup complete! Dexion will always reflect the latest version of the order during and after the editing window. No additional automation is needed.

Settings Summary

Where	Setting	Value
Dexion	Shopify connection	Active and syncing correctly
Account Editor → Settings	Editing window duration	Configured (e.g., 30 min)
Shopify Flow	Additional Flow required	None

Testing Your Integration

Run through all three test scenarios below before going live — these confirm that live edit sync is working correctly end to end.

🧪 Test 1 — Edit Synchronization

Place a test order with multiple items
During the editing window, remove one or more products
Check Dexion immediately after the edit
Verify Dexion shows the updated order with correct items only

🧪 Test 2 — Address Change

Place a test order
During the editing window, change the shipping address
Check Dexion
Verify the updated address appears in Dexion straight away

📋 General Test Flow

✅ Place a test order — check Dexion and confirm the order appears with the initial details
✅ Make edits during the editing window — add/remove items, update the address
✅ Check Dexion again immediately — edits should be reflected in real time
✅ Wait for the grace period to expire
✅ Verify the final order in Dexion matches every change that was made

Troubleshooting

Issue	Likely Cause	Fix
Edits not appearing in Dexion after changes are saved	Dexion–Shopify connection is broken or inactive	Check the Dexion integration status and verify orders are syncing from Shopify correctly
Order not appearing in Dexion at all	Connection not established or sync not triggered	Confirm the Dexion–Shopify integration is active and test with a fresh order
Address change not reflecting in Dexion	Sync delay or connection issue	Wait a moment and refresh Dexion — if it still doesn't appear, check the integration connection
Edits appear in Dexion after the grace period closes	Expected behaviour — Dexion reads live edits throughout the window	No action needed — this is correct behaviour for a live-sync integration

Best Practices

Always verify the Dexion–Shopify connection is active before going live with Account Editor
Run all three test scenarios — edit sync, address change, and the general flow — before accepting live orders
Keep the editing window duration reasonable — 30 minutes to 2 hours works well for most stores
Periodically check that the Dexion connection remains active, especially after Shopify app updates

Need Help?

Your store URL
Confirmation that the Dexion–Shopify connection is active
A description of which edits are not reflecting and when
The affected order number

Updated on: 13/04/2026

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