Purpose

Help merchants using CartRover (Extensiv) or GetQuickMail ensure that post-purchase edits made via Account Editor are completed before orders are sent to fulfillment.

This article directly addresses the most common integration complaint:

“Account Editor shows the update, but my 3PL shipped the original order.”

⭐ Why This Matters

Many 3PLs do not wait for post-purchase editing windows.

If CartRover or GetQuickMail receives an order too early:

• Product swaps may be ignored
• Address updates may not sync
• Quantity changes may be missed
• Fulfillment teams ship the wrong version

👉 Account Editor works correctly — but fulfillment timing must be controlled.

⚙️ How Holding Orders Solves the Problem

Account Editor edits orders inside Shopify.

CartRover and GetQuickMail rely on Shopify events or sync rules to decide when to pull or receive orders.

By temporarily holding orders, you ensure:

• Customers finish editing
• Payments are confirmed
• Final order state is sent to fulfillment

🧩 CartRover (Extensiv) — Hold Orders Using Tags + Shopify Flow

CartRover supports tag-based filtering, making it ideal for edit-window holds.

✅ How It Works (CartRover)

1. Order is created in Shopify
2. Shopify Flow adds a HOLD tag
3. CartRover ignores orders with the HOLD tag
4. After the edit window ends, the tag is removed
5. CartRover syncs the finalized order automatically

🪜 Step-by-Step Setup (CartRover)

Step 1: Create the HOLD Tag Flow in Shopify Flow

Flow logic:

• Trigger: Order Created
• Action: Add order tag → HOLD
• Wait: Match your edit window (e.g. 60 minutes)
• Action: Remove order tag → HOLD

📌 Result: Orders remain editable until the tag is removed.

Step 2: Configure CartRover to Skip HOLD Orders

Path in CartRover:

Carts → Your Shopify Store → Edit Setup

Shopify Cart Setup → Order Filters

Required Settings

Step 3: Set Sync Frequency

🧪 Example Timeline (CartRover)

✅ CartRover always receives the final, edited order.

⚠️ Common CartRover Issues & Fixes

📬 GetQuickMail — Control Fulfillment via Shopify Settings + Flow

GetQuickMail does not pull orders itself.

It relies on Shopify fulfillment triggers.

This gives you full control.

✅ How It Works (GetQuickMail)

• Shopify creates the order
• Shopify does not auto-fulfill
• Account Editor allows edits
• Once final, fulfillment is triggered
• GetQuickMail receives only the finalized order

🪜 Step-by-Step Setup (GetQuickMail)

Step 1: Disable Automatic Fulfillment in Shopify

Path:

Shopify Admin → Settings → Checkout → Order Processing

Required Setting

📌 This prevents GetQuickMail from receiving orders too early.

Step 2: Enable Reverse Unpaid Order Edits in Account Editor

Path:

Account Editor → Admin → Order Hold & Revert Settings

Required Setting

📌 Ensures unpaid upsell edits are reverted before fulfillment.

Step 3: (Optional) Use Shopify Flow to Trigger Fulfillment

If needed, trigger fulfillment after your edit window using Flow.

Example:

• Trigger: Order Updated
• Condition: Edit window expired
• Action: Fulfill order

🧪 Example Timeline (GetQuickMail)

🧠 Best Practices (Highly Recommended)

Match edit window = hold duration

Always enable Reverse unpaid order edits

Test with:

 Address change

 Item swap

 Quantity increase

Confirm fulfillment sees updated data

⚠️ Common GetQuickMail Issues & Fixes

🔗 Related Guides

→ 3PL Integrations Overview

→ Brightpearl Integration

→ ShipStation & DPD Delays

→ CartRover & GetQuickMail Holds

→ Automation & Shopify Flow

→ Editing Eligibility & Restrictions

🆘 Need Help?

If you want us to:

• Configure Flow rules
• Validate CartRover filters
• Review GetQuickMail timing

Contact Account Editor Support with:

• Store URL
• Fulfillment provider
• Edit window duration

We’ll help you finalize this cleanly.

✅ Summary

• CartRover → Tag-based HOLD logic
• GetQuickMail → Control Shopify fulfillment
• Fulfillment must wait for edits to finish
• Correct timing = fewer errors, fewer tickets

Updated on: 17/12/2025