Purpose

Help merchants using Brightpearl understand why post-purchase edits sometimes don’t sync — and exactly how to configure Brightpearl so Account Editor order edits are respected end-to-end.

This article directly prevents:

• Wrong items being shipped
• Address changes being ignored
• “Account Editor didn’t work” support tickets

⭐ Why This Matters

Brightpearl is a pull-based OMS.

It imports orders from Shopify, then manages fulfillment downstream.

If Brightpearl is not configured to accept Shopify order edits:

• Product swaps won’t sync
• Quantity changes won’t apply
• Added or removed items won’t appear
• Fulfillment teams will ship the original order, not the edited one

👉 Account Editor did its job — Brightpearl simply ignored the updates.

This is the #1 Brightpearl-related cause of incorrect fulfillment after order editing.

⚙️ How Account Editor + Brightpearl Work Together

Account Editor

• Edits the existing Shopify order
• Updates line items, quantities, variants, address, totals
• Logs changes in the Shopify order timeline

Brightpearl

• Pulls order data from Shopify
• Applies its own internal rules
• Requires explicit permission to accept edits

➡️ If Brightpearl’s “Enable order edits” setting is OFF, all Shopify edits are silently discarded.

🚨 Symptoms of Incorrect Brightpearl Configuration

If you see any of these, this article applies to you:

• ❌ Shopify shows updated items, Brightpearl does not
• ❌ Fulfillment picked the wrong SKU
• ❌ Variant swaps missing in Brightpearl
• ❌ Quantity changes ignored
• ❌ Order edits appear correct in Shopify Admin only

These are not bugs — they are configuration issues.

🪜 Required Setup — Enable Order Edits in Brightpearl

✅ Step-by-Step Configuration

1. Log in to Brightpearl
2. Go to Settings
3. Open the Orders tab
4. Enable (tick): “Allow order edits” / “Enable order edits”
5. Click Save

🔄 What Happens After Enabling This Setting

Once enabled, all Account Editor changes sync correctly, including:

• ✅ Product variant swaps
• ✅ Quantity increases / decreases
• ✅ Item additions or removals
• ✅ Address updates
• ✅ Order total changes

Brightpearl will now:

• Re-read the Shopify order
• Import the final, edited version
• Keep fulfillment aligned with customer changes

🧪 Verification Checklist (Highly Recommended)

After setup, perform this quick test:

1. Place a test order in Shopify
2. Edit the order using Account Editor:
3. Swap a variant or change quantity
4. Open the order in Shopify Admin
5. Confirm edits are visible
6. Open the same order in Brightpearl
7. Confirm edits match Shopify

✅ If both match → setup is complete

❌ If not → proceed to troubleshooting below

⚠️ Common Issues & Fixes

🧠 Best Practices (Strongly Recommended)

• ⏱️ Delay Brightpearl order import until the edit window ends
• 🔁 Pair this setup with Shopify Flow holds
• 🧪 Always test edits before going live
• 📊 Use Analytics to confirm edits occurred before fulfillment

👉 Brightpearl *should never see an order while it’s still editable.*

🔗 Related Guides

→ 3PL & OMS Integrations Overview

→ Automation & Shopify Flow (Hold Orders Before Sync)

→ Editing Eligibility & Restrictions

→ Integration Troubleshooting (Edits Not Applying)

🆘 Need Help?

If edits still don’t sync after enabling this setting:

Contact Account Editor Support

Share:

 Store URL

 Order number

 Screenshot of Brightpearl Orders settings

We’ll help confirm whether the issue is:

• Timing
• Flow logic
• Brightpearl override behavior

✅ Summary

Account Editor edits Shopify orders correctly

Brightpearl must allow order edits

One checkbox prevents most fulfillment mistakes

Proper setup = fewer returns, fewer tickets, happier customers

Updated on: 17/12/2025