Apparel21 Integration — Shopify Edited Order Sync (Account Editor)

This guide helps merchants using Apparel21 (ERP) understand how to configure the integration so that Account Editor order edits are always reflected correctly. Apparel21 does not read live edits — orders must be fully finalized before Apparel21 downloads them.

How the Integration Works

Apparel21 downloads orders from Shopify only when payment status is "Paid". The Account Editor Delayed Master Flow creates a grace period between order creation and payment capture — giving you time to complete supported edits before Apparel21 ever sees the order.

Step 1 — Order Created

Customer places an order → Payment is Authorized (not yet captured).

Step 2 — Grace Period Active

The editing window opens. Customer can edit supported features only — shipping address, contact information, and invoice download.

Step 3 — Apparel21 Skips the Order

Because payment status is still Authorized, Apparel21 does not download the order. The order is invisible to Apparel21 during the entire editing window.

Step 4 — Grace Period Ends

Shopify Flow automatically captures payment → Status updates to 'Paid'.

Step 5 — Apparel21 Downloads

Apparel21 sees the order for the first time with all supported edits already included.

Supported vs. Not Supported Features

Step-by-Step Setup

📋 Step 1 — Change Payment Capture Setting in Shopify

Set Shopify to hold payment in Authorized state so Apparel21 cannot import the order until the editing window has closed and payment is captured.

1. Log in to Shopify Admin
2. Go to Settings → Payments
3. Scroll down to Payment capture method
4. Select "Manually**" **
5. Click Save

⚡ Step 2 — Import the Account Editor Delayed Master Flow

The Account Editor Delayed Master Flow is a pre-built Shopify Flow automation that holds payment capture for a configurable grace period, then captures automatically — triggering Apparel21 to download the finalized order.

1. Download the Account Editor Delayed Master Flow file (provided with this guide)
2. In Shopify Admin, go to Apps → Shopify Flow
3. Click Import and select the downloaded .flow file
4. Configure the grace period timing to match your editing deadline (e.g., 30 minutes)
5. Click Activate to enable the Flow
6. Click Save

🚫 Step 3 — Disable Unsupported App Blocks in Account Editor

Apparel21 has extensive limitations. You must disable all unsupported Order Editing features to prevent customer confusion and sync errors.

1. Open your Account Editor app settings in Shopify Admin
2. Navigate to the App Blocks configuration
3. Disable the following blocks one by one:

• Primary Upsell — product additions not supported
• Product Catalog — product additions not supported
• Product Quantities — quantity changes not supported
• Switch Product Variants — variant swaps not supported
• Shipping Methods — shipping upgrades not supported
• Post-Purchase Discount Codes — discount codes not supported
• Order Cancellations — product removal not supported

4. Set Order Downgrade setting to OFF — prevents product removal
5. Click Save

✏️ Step 4 — Your Account Editor Workflow

Once setup is complete, this is the automated flow for every order:

1. New order arrives → Payment = Authorized (Apparel21 does not see it ✅)
2. Grace period active → Customer can use supported features only — address update, contact update, invoice download
3. Grace period expires → Shopify Flow automatically captures payment
4. Payment becomes Paid → Apparel21 downloads the finalized order ✅
5. Order is processed with all supported edits included

What happens after this setup:

• ✅ Shipping address changes reflected in Apparel21
• ✅ Contact information updates included
• ✅ Invoice downloads available to customers
• ✅ Unsupported features hidden from customers
• ✅ No manual payment capture needed — fully automated

Settings Summary

Testing Checklist

Before going live, run through this checklist to confirm everything works correctly:

Flow & Timing

• ✅ Place a test order — verify it does not appear in Apparel21 immediately
• ✅ Wait for the grace period to expire
• ✅ Confirm payment is captured automatically by the Flow
• ✅ Confirm order appears in Apparel21 with address and contact updates included

Supported Features

• ✅ Change shipping address during the editing window — verify it reflects in Apparel21
• ✅ Update contact information — verify it reflects in Apparel21
• ✅ Download invoice — confirm PDF generates correctly

Unsupported Features (must be blocked)

• ✅ Confirm customers cannot add or remove products
• ✅ Verify quantity changes are blocked
• ✅ Check variant swaps are disabled
• ✅ Ensure shipping method changes are blocked
• ✅ Confirm discount code field is not visible

Troubleshooting

Best Practices

• Always disable all unsupported App Blocks before going live — Apparel21 cannot handle product additions, removals, variants, or quantity changes
• Keep the grace period short — 30 minutes to 2 hours is ideal for most stores
• Sync the editing deadline in Account Editor with the Flow timing so customers see an accurate countdown
• Monitor Shopify Flow run history after launch to confirm payment captures are firing correctly
• Test the full flow end-to-end — including all supported and unsupported features — before going live with real orders
• Communicate clearly to customers which editing options are available post-purchase for your store

Need Help?

If orders still don't sync correctly after following this guide, contact Account Editor Support and share:

• Your store URL
• Screenshot of Shopify → Settings → Payment capture method
• Screenshot of Shopify Flow → Account Editor Delayed Master Flow status and run history
• Screenshot of Account Editor → App Blocks configuration
• The affected order number

Updated on: 13/04/2026