Articles on: Automation and Shopify Flow

Account Editor triggers and actions in Shopify Flow

Account Editor adds 12 triggers and 11 actions to Shopify Flow. Triggers start a workflow when a customer changes something. Actions let a workflow lock down what a customer may change on one specific order. Together they let you set rules Account Editor's own settings cannot express.

What this does

Account Editor's settings apply to your whole store. Flow works order by order.

That is the difference. You can allow editing everywhere, then use Flow to switch it off for one order that meets your conditions — a fraud flag, a large total, a particular customer.

Before you start

Shopify Flow is installed on your store
Flow is included in your Account Editor plan

The 12 triggers

A trigger starts a workflow when something happens.

Order-level

Order updated — An existing order is updated
Order product changed — A customer changes products — add, remove, quantity, or swap
Order cancelled — A customer cancels an order
Order cancellation request — A customer requests cancellation, before you approve it
Order hold released — Account Editor releases a hold it placed, so the order can move on

Item-level

Product added — A customer adds a product
Product removed — A customer removes a product
Product quantity increased — A customer orders more of something
Product quantity decreased — A customer orders less
Product variant swapped — A customer swaps a variant

Customer details

Address updated — A customer updates their address
Email updated — A customer updates their email address

Order product changed is the broad one. It fires for add, remove, quantity change and swap. Use it when you want one workflow for any item change, and the specific triggers when each needs different handling.

The 11 actions

An action changes what a customer may do on one order.

Disallow customer edits — Everything
Disable the addition of new items to orders — Adding items
Disable removing items from orders — Removing items
Disable product quantity changes — Changing quantities
Disable product swaps — Swapping products or variants
Disable shipping address editing — Any address change
Disable change shipping method — Choosing a different delivery option
Disable email editing — Changing the order email
Disable phone number editing — Changing the phone number
Disable order cancellations — Cancelling
Release Order Holds — Nothing — it releases a hold so the order can be fulfilled

Release Order Holds is the odd one out. Every other action restricts. This one frees an order that Account Editor is holding, so it can move on to fulfillment.

How to build a workflow

In Shopify, open Flow and select Create workflow.
Choose a trigger. Account Editor's are grouped under its name.
Add conditions — order total, tags, customer, anything Flow offers.
Add an action. Account Editor's actions need an order to act on.
Turn the workflow on.

Good to know

Actions apply to one order, not the store. They lock down the specific order the workflow ran on. To change behaviour everywhere, use Account Editor's own settings instead.

Disallow customer edits is the blunt one. It stops everything at once. Use a specific action when you only need to block one thing.

Triggers fire after the change. A customer has already made the edit by the time your workflow runs. Use triggers to react and to notify, not to prevent. To prevent, run an action earlier — usually on order creation.

Order updated is broad. It fires on updates generally, so add conditions or your workflow runs constantly.

Flow does not undo. An action stops future edits. It does not reverse one already made.

Troubleshooting

The trigger never fires — Why: The feature it depends on is off — Fix: Turn the matching feature on in Account Editor
The action does nothing — Why: It ran on the wrong order, or after the edit — Fix: Check the order reference, and when the workflow runs
The workflow runs too often — Why: Order updated with no conditions — Fix: Add conditions, or use a specific trigger
Customers can still edit — Why: The action ran after they had already edited — Fix: Run it earlier, usually at order creation
Account Editor is not in the trigger list — Why: Flow is not in your plan, or the app needs reconnecting — Fix: Check Pricing, then reinstall Flow
A hold will not release — Why: Another feature still needs it held — Fix: Shopify allows one hold per order

FAQ

When should I use Flow instead of Account Editor's settings?

Settings when a rule applies to your whole store. Flow when it applies to some orders and not others, based on conditions Account Editor cannot express.

Can Flow stop an edit before it happens?

Only if the action runs first. Run it when the order is created, and the restriction is in place before the customer opens their order page.

What's the difference between the specific triggers and Order product changed?

Order product changed fires for any item change. The specific ones fire for exactly one kind. Use the broad one for a single workflow, specific ones when each case differs.

Do I need Shopify Plus?

No. Shopify Flow is available beyond Plus. Check your Account Editor plan includes it.

Can a workflow re-enable editing?

Not directly — the actions only restrict. Release Order Holds frees a held order, which is a different thing.

Updated on: 21/08/2026

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