Purpose

Help merchants understand why post-purchase edits sometimes appear to “not work” when a 3PL or OMS is involved — and how to fix it correctly.

⭐ Why This Matters

When merchants say:

• “Edits aren’t applying”
• “Wrong item shipped”
• “Address change ignored”
• “Account Editor didn’t work”

👉 In over 50% of cases, Account Editor worked correctly — but the 3PL overwrote the order.

Most fulfillment systems:

• Pull orders on a schedule, or
• Receive them immediately after checkout

If they import orders before the edit window ends, they lock in the original data.

⚙️ How Integrations Actually Work

Account Editor:

• Edits the existing Shopify order
• Updates line items, address, totals, and timeline
• Does not send data directly to your 3PL

Your 3PL / OMS:

• Reads order data from Shopify
• Either pulls orders (polling)
• Or receives pushed fulfillments

➡️ Timing is everything.

🔄 Two Types of Integrations (Critical Difference)

1️⃣ Pull-Based Systems

(Brightpearl, ShipStation, CartRover)

They:

• Periodically import orders from Shopify
• Respect delays, tags, and filters

✅ Best practice:

Delay import until the edit window ends

2️⃣ Push-Based Systems

(GetQuickMail, some WMS tools)

They:

• Receive orders when Shopify triggers fulfillment
• Ignore later edits if fulfillment already started

✅ Best practice:

Control when fulfillment is triggered, not when edits happen

🧭 Why Edits “Disappear”

🧠 The Golden Rule

Your 3PL must only see the order AFTER the edit window ends.

Everything in this cluster enforces that rule.

🧩 Choose Your Integration Guide

→ 3PL Integrations Overview

→ Brightpearl Integration

→ ShipStation & DPD Delays

→ CartRover & GetQuickMail Holds

→ Automation & Shopify Flow

→ Editing Eligibility & Restrictions

Updated on: 17/12/2025