• Introduction to the Upsell Engine

  What the Upsell Engine Does The Upsell Engine in Account Editor helps you increase your Average Order Value (AOV) by showing customers smart, personalized product offers after they purchase—or even while they’re checking out. Instead of relying on pop-ups or manual follow-ups, Account Editor’s upsells are fully native to Shopify and appear naturally during the customer journey. Why it matters: Turn “one-item” buyers into “multi-item” buyers. Recover revenue without extra adsSome readers

• Settings & Shopify Integration

  The Settings tab controls how your Upsell Engine integrates with Shopify. Here, you’ll manage global behavior, connect Account Editor to your store’s After Checkout page, and ensure that upsells appear at the right moment in your customer journey. ⚙️ Overview Shopify only allows one app to manage the “After Checkout” page at a time. This section helps you make sure Account Editor is the active app for that surface so your upsells, A/B tests, and analytics track correctlFew readers

• A/B Testing Overview

  A/B Testing in Account Editor lets you test two versions of an upsell offer — comparing elements like discounts, layouts, or copy — so you can identify what actually improves conversion and revenue performance. Instead of guessing what works best, A/B Testing gives you data-backed answers to refine your upsell strategy continuously. 🧠 Why A/B Testing Matters A/B testing helps you: Validate new offers before rolling them out widely. Improve conversion rates by testing small laFew readers

• Understanding A/B Test Results

  📊 Where to View Your Test Results Go to Upsell Engine → A/B Testing Select the test you want to analyze. You’ll see a results summary for each variant, including metrics like: Views Conversions Revenue Click-through rate Traffic split Duration and surface Each test is displayed with real-time performance data so you can see which offer performs better. 🧩 Understanding the Layout Your result card shows two test cases — Control (A): the origFew readers

• Discount & Pricing

  What Discount & Pricing Does The Discount & Pricing section controls how your upsell products are priced. Here you can decide whether to: Offer a discounted deal to drive quick conversions, or Keep original prices to position your offer as a premium add-on. Account Editor automatically applies your discount when customers accept the offer — no need to create separate discount codes or duplicate products. (https://storage.crisp.chat/users/helpdesk/website/-/2/6/e/9/26Few readers

• Urgency Timer

  What the Urgency Timer Does The Urgency Timer helps motivate customers to act quickly on an upsell by showing a visible countdown clock or progress bar. It creates gentle pressure — turning hesitation into faster decisions. This feature is especially powerful when used with limited-time discounts or seasonal campaigns. (https://downloads.intercomcdn.com/i/o/wmFew readers

• Market Targeting

  What Market Targeting Does The Market Targeting section lets you control where in the world an upsell offer appears. If your Shopify store sells in multiple countries or uses Shopify Markets, this is where you choose which regions should see your offer. By selecting specific markets, Account Editor automatically adjusts: 💱 Currency displayed to the shopper 💰 Taxes and duties based on local rules 🌐 Language and locale (if enabled through Localization) (https://sFew readers

• Analytics Overview

  The Analytics Dashboard in Account Editor gives you performance insights across every upsell surface and offer. It’s your central hub for tracking revenue, conversion rates, and customer engagement — helping you understand which upsell strategies are actually working. 📊 Where to Find It Go to Upsell Engine → Analytics. You’ll see the Analytics Dashboard — a performance summary for all your upsells, A/B tests, and surfaces. Use the Last 30 days filter (top-lefFew readers

• Analytics FAQs & Troubleshooting

  Note: Checkout page upsells are only available for Shopify Plus merchants. Shopify restricts checkout extensions to Plus stores only. ❓ Common Questions 1. My revenue looks low—why? Only upsell-related revenue appears here. It doesn’t include your base Shopify sales. 2. Why do some surfaces show “0” results? That surface has no active upsell offers, or you haven’t added its app block yet. → Add a relevant block under Online Store › Customize › Order Status / ThankFew readers

• Product Modules

  What Product Modules Do The Product Modules section controls which products or collections appear in your upsell and how they’re displayed to the customer. Each upsell offer can include one or multiple “modules,” which act as building blocks inside the widget. You can reorder them by dragging and dropping — the first module in the list will always appear first to the shopper. (https://storage.crisp.chat/users/helpdesk/website/-/f/e/0/6/fe0657bd0c342800/bc36fbb5-457f-4e55-9affFew readers

• Action Button

  What the Action Button Does The Action Button is the call-to-action (CTA) your customers click to accept an upsell. It’s the most important element of your offer — the moment where interest becomes conversion. This button text should feel inviting, confident, and natural for your audience. Even small wording changes can lift conversions by 15–25 %. (https:Few readers

• Offer Details

  What “Offer Details” Means The Offer Details section is where every upsell journey begins. It helps you give your campaign a clear name and identity, making it easier to manage, test, and track later in your analytics dashboard. Think of it as your internal label for the upsell — customers won’t see it, but it will help you stay organized when you have multiple offers running at once. (https://storage.crisp.chat/users/helpdesk/website/-/b/f/2/9/bf2989f8cdaae800/de230f31-2720-4cFew readers

• Upsell FAQs & Troubleshooting

  Overview This article answers the most common questions merchants have when setting up or testing upsell offers in Account Editor. If your offer isn’t appearing, applying discounts, or behaving as expected, use this guide to quickly find the cause and solution. 🧩 General FAQs Note: Checkout page upsells are only available for Shopify Plus merchants. Shopify restricts checkout extensions to Plus stores only. 1. Why isn’t my upsell showing on the storefront? CheckFew readers

• Display Surface

  What “Display Surface” Means A surface is the moment in the customer journey where an upsell appears. In Account Editor, every offer can show on one or more of these key touchpoints: Checkout page → Before payment, when shoppers are already engaged. After checkout → Right after payment, perfect for impulse cross-sells. Thank You page → Immediately after purchase, ideal for bundles and add-ons. Order Status page → When customers return to track orders — great forFew readers

• A/B Testing FAQs & Troubleshooting

  ❓ General FAQs Note: Checkout page upsells are only available for Shopify Plus merchants. Shopify restricts checkout extensions to Plus stores only. 1. Why can’t I start a test? You need at least two active offers on the same surface (Control + Variant A). If you only have one, create a duplicate offer first. 2. Can I run more than one test at once? Yes, but only one per surface (e.g., one on Checkout, another on Thank You). Running multiple on the same surfaceFew readers

• How to Create a New A/B Test

  Once you understand how A/B Testing works, the next step is to create your own test. This article walks you through every setting and option inside the “Create new A/B testing” page. 🧭 Accessing the A/B Test Creation Screen From your Account Editor dashboard, go to Upsell Engine → A/B Testing. Click “Create Test” (or “Create your first test” if none exist yet). You’ll be taken to the setup page titled “Create new A/B Testing.” (https://storage.crispFew readers

• Smart Targeting & Rules

  What Smart Targeting & Rules Does The Smart Targeting & Rules panel decides who should see your upsell offer, how often it appears, and under what conditions it’s triggered. It ensures every upsell is relevant, timely, and non-repetitive — so your customers see personalized offers instead of generic promotions. (https://downloads.intercomcdn.com/i/o/wm481nFew readers

• Creating Your First Upsell Offer

  What This Page Does The Create New Upsell Offer screen is where you define what to promote, where customers see it, and why they’ll want it. Every field here shapes one complete upsell journey — from product selection to discount logic and timing. (https://downloads.intercomcdn.com/i/o/wm481ncb/1826817999/a7b515141e3e1d35b83c2413c74d/Screenshot+2025-11-12Few readers