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# What happens when you change plans

Upgrading takes effect straight away and changes nothing else. **Downgrading lowers your monthly order limit.** All features stay available. But go over the new limit and customer editing pauses until the next cycle. **Cancelling loses access to everything** at the end of your billing cycle.

## What each change does

* **Upgrade** — Order limit: Goes up straight away — Features: Unchanged — Your settings: Unchanged
* **Downgrade** — Order limit: Goes down — Features: **All features remain available** — Your settings: Kept, with one exception below
* **Cancel** — Order limit: — — Features: Lost at the end of the cycle — Your settings: Kept, but unusable

## Upgrading

Safe. Your order limit rises immediately, and nothing else changes. Do it whenever the usage meter says you need to.

## Downgrading

Your monthly order limit drops to the new plan's.

**All features stay available.** Every plan includes every feature, so moving down a tier takes nothing away.

**The risk is volume.** If your store processes more orders than the new plan allows, **customer editing pauses until the next billing cycle**. Check your actual volume on the Pricing page before you move.

### The one thing you can lose

**Languages.** If your new plan allows fewer active languages, the extras are switched off **and any wording you changed is deleted**. Upgrading again does not bring it back.

If you have spent time rewording text, save a copy before you downgrade. See [Translate what customers see](/en/article/translate-what-customers-see-sc1sys/).

## Cancelling

**You lose access to all features at the end of your current billing cycle.**

Until then everything keeps working. After that, customers can no longer edit, cancel, return or download invoices. Your settings pages become read-only.

Your settings are not deleted, so re-subscribing brings them back. In the meantime your store runs without Account Editor. Customers who were using it will email you instead.

## Before you change anything

* Check your real monthly order volume on the Pricing page
* If downgrading, confirm the new limit covers it
* If you have reworded any language text, save a copy
* Consider a booster instead, if this is a one-off busy month

## Good to know

**A booster is often the better answer.** Had one busy month? A booster tops up this cycle and leaves your plan alone. That is cheaper than upgrading for a spike.

**Downgrading does not take features away.** Every plan includes everything. Worth knowing, because most apps work the other way round.

**Passing the new limit is customer-facing.** Editing pauses for your buyers, not just in your admin.

**Cancelling is not immediate.** You keep everything until the cycle ends.

## Troubleshooting

* **Editing paused after a downgrade** — Why: You are over the new limit — Fix: Upgrade back, or buy a booster
* **Language edits disappeared** — Why: The new plan allows fewer languages — Fix: Not recoverable. Re-enter them.
* **Features are read-only after cancelling** — Why: The billing cycle ended — Fix: Choose a plan again
* **The downgrade button is missing** — Why: You are already on the lowest plan — Fix: Cancel instead, if that is what you want
* **A booster did not stop the pause** — Why: Boosters top up this cycle only — Fix: Check the booster covers the shortfall

## FAQ

### Will downgrading remove features?

No. Every plan includes every feature. Only your monthly order limit changes.

### What actually happens if I go over the new limit?

Customer editing pauses until the next billing cycle. Customers see a message asking them to contact you.

### Do I lose my settings if I cancel?

They are kept, but unusable while you have no plan. Re-subscribing brings them back.

### Is anything deleted permanently?

Language text edits, if your new plan allows fewer languages. Save a copy first.

### Should I downgrade or buy a booster?

Booster for a one-off spike, plan change for a lasting change in volume.

### When does a change take effect?

Upgrades immediately. Downgrades at the next cycle. Cancellation at the end of your current cycle.

## Related articles

* [Plans, order limits and credits](/en/article/plans-order-limits-and-credits-naq9z7/)
* [Buy a booster when you hit your limit](/en/article/buy-a-booster-when-you-hit-your-limit-1087k0f/)
* [Translate what customers see](/en/article/translate-what-customers-see-sc1sys/)
* [Your dashboard, explained](/en/article/your-dashboard-explained-ukp3qa/)