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> Use this file to discover available pages before exploring further.
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# Turn on your first features

**Account Editor ships with every feature off.** Nothing happens until you choose. Go to **Features**, and you get 18 cards grouped by what they do. Each shows whether it is **On**, **Off**, or **Not live yet**. Turn on a few, not all of them.

## Why everything is off

You decide what customers may change. A store selling engraved gifts wants different rules from one selling t-shirts.

So a fresh install does nothing, and you opt in.

## The Features page

Search by name or description, or filter by category:

* **Order editing** — What customers can change on their orders
* **Cancellations and returns** — Cancel, return, EU withdrawal
* **Customer communication** — Emails, invoices, surveys, support
* **Store configuration** — Discounts, languages, integrations
* **Sales and upsells** — Offers after checkout

## The three statuses

* **On** — Meaning: Working, and customers can see it — What to do: Nothing
* **Not live yet** — Meaning: Turned on, but its app block is missing — What to do: Select **Finish setup**
* **Off** — Meaning: Not turned on — What to do: Select **Set up**

**Not live yet** is the one that catches people out. The feature is on and the settings are saved, and customers still see nothing — because the block was never added.

## What to turn on first

Start with three:

* **Address and shipping edits** — Stops failed deliveries, the most expensive mistake
* **Item edits and refunds** — Answers the most common customer question
* **Order cancellation** — Turns a chargeback risk into a retention offer

Once those are working, the next most valuable are usually **Returns and exchanges**, **Invoices**, and **Upsell**.

## Then place the blocks

Turning a feature on does not put it on the page. After turning on your first features, go back to **Features** and use **Add app block** on the banner.

See [Add Account Editor blocks to your store](/en/article/add-account-editor-blocks-to-your-store-xplc99/).

## Good to know

**Start narrow.** Allowing more later is easy. Taking something away after customers have used it causes complaints.

**Every feature has its own settings.** Turning one on is the start, not the end. Open it and check what it allows.

**Check the preview.** **Preview order page** shows what customers will get, before anyone sees it.

**Some features need a plan tier.** Those show a badge. Every plan includes every feature, so this means you have not chosen a plan yet.

## Troubleshooting

* **Every card is greyed out** — Why: No plan selected — Fix: Choose one under **Pricing**
* **A feature says Not live yet** — Why: Its app block is missing — Fix: Select **Finish setup**
* **You cannot find a feature** — Why: It may be named differently — Fix: Search by what it does, not its name
* **A feature is on but does nothing** — Why: Its own settings are all off — Fix: Open it and check
* **The upsell card opens another page** — Why: Upsell has its own workspace — Fix: Expected
* **Customers see nothing at all** — Why: No app block, or testing mode is on — Fix: Check both

## FAQ

### Why is everything off when I install?

So you choose what customers may change. Defaults that suit one store would be wrong for another.

### Which features should I turn on first?

Address edits, item edits and cancellations. Those cover the most common and most expensive problems.

### What does "Not live yet" mean?

The feature is on, but its app block is not on the page, so customers cannot see it.

### Can I turn a feature off later?

Yes, any time. It stops applying to new orders straight away.

### Do I have to turn on all 18?

No. Most stores use a handful. Turn on what solves a problem you actually have.

## Related articles

* [What is Account Editor?](/en/article/what-is-account-editor-1xv0dy/)
* [Quick start: your first edit and first upsell](/en/article/quick-start-your-first-edit-and-first-upsell-w1o187/)
* [Add Account Editor blocks to your store](/en/article/add-account-editor-blocks-to-your-store-xplc99/)
* [Preview what customers will see](/en/article/preview-what-customers-will-see-1254se5/)