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# Translate what customers see

Account Editor is already translated, so customers see it in their own language. Turn languages on under **Features → Languages**. You can also reword any line to match how you write. **One warning first: moving to a lower plan turns extra languages off and deletes your text edits.**

## What this does

A customer who cannot read the edit options will not use them. They email you instead, in their own language, and you are back where you started.

## Turn a language on

1. Go to **Features → Languages**.
2. Find the language and set it to **Active**.
3. Save.

Customers now see that language when their browser or store locale matches.

**Your plan limits how many can be active at once.** The page tells you how many you have.

## Reword any line

Every line customers see can be changed.

1. Open a language.
2. Use **Search** to find the text. It searches both the label and the words customers read.
3. Select the edit icon, change the **Text customers see**, and save.

The table shows the label, the text, the language, its code and its status.

**Search by what customers read**, not by internal names. Searching for the phrase on screen is faster than guessing a key.

### Translating cancellation reasons

Cancellation reasons are translated here too. Search for **cr** to find them.

## Good to know

**Downgrading deletes your text edits.** This is the one to remember. Moving to a lower plan turns off any languages beyond the new limit **and deletes the wording you changed**. Upgrading again does not bring it back. On the Free plan you are reset to English only.

If you have spent time on wording, keep a copy of it somewhere before changing plans.

**Editing text may not be in your plan.** Turning languages on and rewording them are separate permissions. The page shows a banner if rewording is not included.

**Translations are already written.** You do not have to translate anything to support another language — just turn it on. Rewording is for matching your tone, not for filling gaps.

**Your emails follow separately.** Account Editor's emails have their own language settings under **Features → Emails**.

## Troubleshooting

* **Customers see English anyway** — Why: The language is inactive, or their locale does not match — Fix: Set it Active and check your Shopify market settings
* **A language will not turn on** — Why: You are at your plan's limit — Fix: Turn another off, or upgrade
* **The edit icon does nothing** — Why: Rewording is not in your plan — Fix: Check the banner, then **Pricing**
* **Text edits vanished** — Why: You moved to a lower plan — Fix: Expected, and not recoverable. Re-enter them.
* **Cancellation reasons are untranslated** — Why: They are separate entries — Fix: Search for **cr** in the language
* **A search finds nothing** — Why: You searched an internal name — Fix: Search the words customers actually see

## FAQ

### Do I have to translate anything myself?

No. All eight languages ship translated. Turn one on and it works. Rewording is optional.

### What happens to my edits if I downgrade?

They are deleted, along with any languages past the new limit. Upgrading does not restore them. Keep a copy before you change plans.

### How does Account Editor choose a language?

It follows the customer's browser and your store's locale settings. Turning a language on makes it available; Shopify decides who sees it.

### Can I use a language Shopify does not support?

No. Languages have to line up with your store's setup.

### Do translations cover emails too?

Emails have their own settings under **Features → Emails**, including a language for staff notifications.

## Related articles

* [Set up your customer emails](/en/article/set-up-your-customer-emails-r30ots/)
* [Let customers cancel an order](/en/article/let-customers-cancel-an-order-1dvl1vq/)
* [What happens when you change plans](/en/article/what-happens-when-you-change-plans-8k6l2p/)
* [Store-wide settings](/en/article/store-wide-settings-qu8y8z/)