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# Store-wide settings

**Settings → General** holds the switches that affect everything. The master on/off for the whole app, testing mode, and what happens when an edit leaves a customer owing money. Three settings, all of them store-wide.

## The three tabs

**Settings** has three tabs, and it helps to know what lives where:

* **General** — App status, testing mode, automatic redirection
* **Editing window** — How long customers can edit, and smart window
* **Editing restrictions** — Which orders can be edited at all

## App status

The master switch. Turning it off stops order editing across your whole store, with every other setting untouched.

**It is a save-bar setting.** Flipping the toggle is not enough — select **Save**.

Use it if something is going wrong and you want everything off while you work out what. Turning it back on restores your settings exactly as they were.

## Testing mode

Shows Account Editor only to customers you choose, so you can try things on your live store privately.

Full detail: [Test on a live store safely](/en/article/test-on-a-live-store-safely-1ocg7sw/).

## Automatic redirection

**Send customers to checkout when a payment is due.**

If an edit leaves a customer owing money, this sends them straight to the payment page rather than leaving them to find it.

**It needs the Pending payment alert app block.** The app warns you if it is missing. Without the block, customers who owe money see nothing telling them so.

**Turn it on if customers can add items.** Otherwise you will collect unpaid additions and chase them yourself.

## Good to know

**App status off looks identical to a broken install.** So does testing mode. If customers report the app has stopped, check both before anything else.

**Every change here is store-wide.** These are not per-feature settings. To change one feature's behaviour, open that feature.

**Changes are logged.** Account Editor keeps an activity log of setting changes, with who made them. Useful when something changes and nobody remembers doing it.

## Troubleshooting

* **Nothing works for anyone** — Why: App status is off — Fix: Turn it on and select **Save**
* **Only some customers see the app** — Why: Testing mode is on — Fix: Check the customer list
* **A toggle did not stick** — Why: The save bar was not used — Fix: Select **Save**
* **Customers owe money and do not pay** — Why: Automatic redirection is off, or its block is missing — Fix: Turn it on, and add the Pending payment alert block
* **A setting changed by itself** — Why: Someone else changed it — Fix: Check the activity log
* **Editing restrictions are missing** — Why: They are on their own tab — Fix: **Settings → Editing restrictions**

## FAQ

### How do I turn Account Editor off completely?

**Settings → General → App status**, then **Save**. Your settings are kept, and turning it back on restores everything.

### Why did a toggle not save?

Most settings here are save-bar settings. Flipping the toggle stages the change; **Save** applies it.

### What does automatic redirection do?

Sends customers straight to the payment page when an edit leaves them owing money. It needs the Pending payment alert app block.

### Can I see who changed a setting?

Yes. Account Editor keeps an activity log of changes.

### Where is the editing window?

On its own tab, **Settings → Editing window**.

## Related articles

* [Test on a live store safely](/en/article/test-on-a-live-store-safely-1ocg7sw/)
* [Set how long customers can edit an order](/en/article/set-how-long-customers-can-edit-an-order-1pq95vo/)
* [Which orders can be edited](/en/article/which-orders-can-be-edited-1bis0nl/)
* [Customers can't see the edit option](/en/article/customers-cant-see-the-edit-option-1wg3ot9/)