> ## Knowledge Base Index > Fetch the complete knowledge base index at: https://help.accounteditor.com/sitemap.xml > Use this file to discover available pages before exploring further. > Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash). # Starshipit ### Starshipit Integration — Shopify Edited Order Sync (Account Editor) ###### This guide helps merchants using **Starshipit** configure the integration so that Account Editor order edits are always reflected correctly — with no mismatched totals or stale order data. --- ### Step-by-Step Configuration ## **📋 Step 1 — Enable Manual Payment Capture in Shopify** ###### Set Shopify to hold payment in **Authorized** state so Starshipit cannot import the order until editing is complete and payment is captured. 1. Log in to **Shopify Admin** 2. Go to **Settings → Payments** 3. Scroll down to **Payment capture method** 4. Select **"Manually"** — Authorize payment at checkout and capture manually 5. Click **Save** || **⚠️ 7-day limit: Shopify Payments authorizations expire after 7 days. Always capture payment within this window after editing is complete.** --- ## **📋 Step 2 — Open Settings in Starshipit** ###### Log in to Starshipit and navigate to **Settings** at the bottom of the left sidebar. 1. Log in to **Starshipit** at app.starshipit.com 2. Click **Settings** at the bottom of the left sidebar ![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/settings-sidebar_49i9m9.png) --- ## **📋 Step 3 — Open Integrations** ###### Inside Settings, find the **Connect** section and click **Integrations**. 1. In the Settings sidebar, scroll to the **Connect** section 2. Click **Integrations** ![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/settings-integrations_m7odp9.png) --- ## **📋 Step 4 — Add Your Shopify Store (First Time Setup)** ###### Only needed if Shopify is not connected yet. If you have not connected your Shopify store, you will see "You have no current integrations". Click **Add a new integration** to connect your store. 1. On the Integrations page, click **"+ Add a new integration"** 2. From the eCommerce Platform list, click **Shopify** 3. Choose **Integration Version** — select **Enhanced** for best compatibility 4. Enter your **Shop Name** (e.g. `your-store-name` from your-store-name.myshopify.com) 5. Click **Authorize** — you will be redirected to Shopify to approve the connection 6. Click **"Test to ensure it works"** to verify the connection ![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/add-new-integration_1bmwy4s.png) ![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/shopify-selected_pms3xu.png) || **📝 Enhanced vs Classic: Choose **Enhanced** for improved fulfillment location support, Shopify tags, and multi-location shipping. Enhanced is recommended for all new setups.** --- ## **📋 Step 5 — Set Status to Import = Paid Only** ###### If Shopify is already connected, click **Settings** next to your store on the Integrations page. Then set **"Status to import"** to **Paid** only. This ensures Starshipit skips all Authorized orders and only imports when payment is captured. 1. On the Integrations page, click **Settings** next to your Shopify store 2. Find the **"Status to import"** section 3. Click the dropdown — currently shows **Any** or **Open** 4. Select **Paid** only 5. Click **Save** ![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_s7yozd.png) / ![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_11l80ot.png) || **📝 With **Paid only** selected, Starshipit will completely ignore any order with `Authorized` payment status — giving you a clean, uninterrupted window to edit the order in Account Editor before capturing payment.** --- ## **📋 Step 6 — Edit Order in Account Editor, Then Capture Payment** ###### Once setup is complete, follow this workflow for every order: 1. New order arrives → Payment = **Authorized** *(Starshipit skips it ✅)* 2. Open order in **Account Editor** — add or remove items freely 3. **Save / commit** your edits in Account Editor 4. Go to **Shopify Admin** → open order → click **Capture Payment** 5. Payment becomes **Paid** → Starshipit imports the final correct order ✅ ###### **What happens after this setup:** * ✅ Correct order total — removed items not counted * ✅ Added items appear correctly in Starshipit * ✅ Quantity changes reflected instantly * ✅ Shipping method updates supported * ✅ If you edit after import (before dispatch) — Starshipit auto re-imports the updated order || **✅ Setup complete! Starshipit will always receive the final, correctly edited order. Unlike other WMS apps, even post-import edits sync automatically before dispatch.** --- ### Automate Payment Capture with Shopify Flow ###### Instead of manually capturing payment on every order, set up a Shopify Flow automation to manage capture while giving you a short review window for normal Online Store orders. ### **Step 1 — Trigger** ###### A new order is created in your store. ### **Step 2 — Condition 1: Sales Channel Check** ###### The flow checks whether the order came from the **Online Store**. * If **NOT from Online Store** (e.g. POS or draft order) → capture payment immediately * If from Online Store → continue to the next check ### **Step 3 — Condition 2: Fraud Risk Check** ###### Shopify's fraud analysis checks the order risk level. * If risk level is **HIGH** → capture payment immediately (review these orders manually) * If risk is not HIGH → continue to the next check ### **Step 4 — Condition 3: Restricted Tag Check** ###### The flow checks whether the order is tagged `restricted`. * If tagged **"restricted"** → capture payment immediately * If not restricted → wait **15 minutes**, then capture payment ## **Flow Summary** | **Scenario** | **Action** | | ---- | | Order from other channels (not Online Store) | Capture immediately | | Online Store + HIGH risk | Capture immediately | | Online Store + tagged "restricted" | Capture immediately | | Online Store + normal order | Wait 15 min, then capture | || **📝 Why the 15-minute delay? The wait gives you a short window to review normal, low-risk Online Store orders before payment is finalized. This helps with last-minute cancellations or manual edits in Account Editor before Starshipit imports the order.** --- ### Common Issues & Fixes | **Issue** | **Likely Cause** | **Fix** | | ---- | | Starshipit imports order before editing is done | Status to import includes "Open" or "Any" | Change Status to import = "Paid" only | | Orders not appearing after payment capture | Auto import disabled | Settings → Integrations → check "Automatically import orders from all integrations" | | Edited order not updating in Starshipit | Order already dispatched | Always edit before dispatch — edits sync automatically only for undispatched orders | | Authorization expired before capture | 7-day window missed | Capture payment within 7 days of order placement | | Connection test fails on setup | Wrong shop name or permissions not granted | Re-enter shop name exactly as shown in your Shopify URL → click Authorize again | --- ### Best Practices * Always set **Status to import = Paid only** — never leave it as Open or Any * Use **Enhanced** integration version for best Shopify compatibility * Edit orders in Account Editor **before capturing payment** for the cleanest workflow * Even post-import edits work in Starshipit — but always edit before dispatch to avoid label reprinting * Enable **"Automatically import orders"** in Import Settings for orders to sync every 20 minutes --- ### Need Help? ###### If orders still don't sync correctly after following this guide, contact Account Editor Support and share: * Your store URL * Screenshot of Starshipit → Integrations → Shopify Settings * Screenshot of Shopify payment capture setting * The affected order number