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# Show a Reorder button

The Reorder button puts everything from a past order back in the customer's cart, in one tap. Turn it on under **Features → Reorder**, then add the **Reorder** app block. It takes two minutes and suits any store selling things people buy more than once.

## What this does

A customer who wants the same thing again has to find each product and add it back. Most do not bother.

## Turn it on

1. Go to **Features → Reorder**.
2. Turn on **Show it on the customer's order page**.
3. Save.
4. Go to **Features** and add the **Reorder** app block from the banner.

## What your customers see

A **Reorder** button on their order page. Selecting it rebuilds their cart with that order's items, ready to check out.

## Good to know

**Best for consumables.** Coffee, skincare, pet food, supplements — anything with a natural repeat cycle. Less useful for one-off purchases.

**Sold-out items cannot be added back.** If something is unavailable, the cart is rebuilt without it.

**Custom items may not return.** Items that cannot go back in a cart — personalised pieces, or products you no longer sell online — are handled as a quote request instead. See [Set up your customer emails](/en/article/set-up-your-customer-emails-r30ots/).

**Prices are current, not historical.** The cart uses today's prices, not what the customer paid before.

## Troubleshooting

* **No Reorder button** — Why: The feature is off, or the block is missing — Fix: Check **Features**, then the banner
* **Some items are missing from the cart** — Why: They are out of stock or no longer sold — Fix: Expected
* **Prices differ from the original order** — Why: The cart uses current prices — Fix: Expected
* **Nothing happens when selected** — Why: Nothing in the order can be re-added — Fix: Check the products still exist
* **A quote request arrived instead** — Why: The order had custom items — Fix: Set who receives quote emails

## FAQ

### What does the Reorder button do?

It refills the customer's cart with the items from that order, so they can buy the same thing again in one tap.

### Does it charge them automatically?

No. It only fills the cart. They still check out.

### What if an item is out of stock?

It is left out, and the rest of the order is added.

### Are the old prices used?

No. Current prices apply.

### Where does the button appear?

On the customer's order page, once the Reorder app block is added.

## Related articles

* [How upsells work](/en/article/how-upsells-work-wtyln7/)
* [Add Account Editor blocks to your store](/en/article/add-account-editor-blocks-to-your-store-xplc99/)
* [Show a free shipping offer](/en/article/show-a-free-shipping-offer-1cukwee/)
* [Create an upsell offer](/en/article/create-an-upsell-offer-1k6ni5e/)