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# Show a free shipping offer

A free shipping offer shows customers how close they are to your threshold, and what they could add to reach it. Build one under **Upsell → Create offer**, choosing the **Free-shipping upsell** placement. It needs the **Free shipping** app block on the page.

## What this does

"Spend $8 more for free shipping" is one of the few offers customers thank you for. They were going to pay for delivery anyway; now they get a product instead.

## Build one

1. Go to **Upsell → Create offer**.
2. Choose **Free-shipping upsell** as the placement.
3. Choose where it appears — Checkout, After checkout, Thank you, or Order status.
4. Set your **Free shipping type**.
5. Write the **Progress message** customers see.
6. Publish.

Then add the **Free shipping** app block to the page you chose.

## The three threshold types

* **Use global free shipping tiers** — Follows the thresholds set store-wide
* **Set your own amounts for this offer** — This offer uses its own threshold
* **Add a selected item to get free shipping** — Adding a specific product unlocks it

**Global tiers** keep everything consistent, and one change updates every offer.

**Your own amounts** suit a campaign that should not disturb your normal threshold.

**A selected item** is a different tactic — it moves specific stock rather than raising order value.

## Different thresholds per market

Set **Market-based settings** to **Specific markets** and give each market its own threshold and currency amount.

**Do this if you sell internationally.** A threshold that makes sense at home can be trivially low or impossibly high elsewhere once converted.

## Good to know

**The threshold has to be reachable.** If it is far above your average order, customers see a message they will ignore. Somewhere near your average order value works best.

**Free shipping is not free.** You pay the delivery. Make sure the extra spend covers it.

**It needs its own app block.** The Upsell block does not carry it — **Free shipping** is separate.

**The progress message is the whole offer.** "Spend $8 more for free shipping" works because it names the number. Vague wording does not.

## Troubleshooting

* **The offer never shows** — Why: The Free shipping app block is missing — Fix: Add it to the offer's page
* **It shows on the wrong page** — Why: Placement and block do not match — Fix: Both must be on the same page
* **Customers never reach the threshold** — Why: It is too far above your average order — Fix: Lower it
* **The wrong amount shows abroad** — Why: No market-specific threshold set — Fix: Use **Specific markets**
* **It shows when shipping is already free** — Why: The order already qualifies — Fix: Expected
* **Nothing changes when items are added** — Why: The offer is not recalculating — Fix: Check the threshold type

## FAQ

### Where should I set my threshold?

A little above your average order value. Far enough to lift the order, close enough that customers try.

### Can I have different thresholds by country?

Yes. Use **Specific markets** and set a threshold per market.

### Does it need its own app block?

Yes. **Free shipping** is separate from the Upsell block.

### What is the "selected item" option?

Adding a particular product unlocks free shipping. Useful for moving specific stock rather than raising order value.

### Will customers game it?

Some will add a cheap item to qualify. That is the deal working — you set the threshold.

## Related articles

* [Create an upsell offer](/en/article/create-an-upsell-offer-1k6ni5e/)
* [How upsells work](/en/article/how-upsells-work-wtyln7/)
* [Choose who sees an offer](/en/article/choose-who-sees-an-offer-phdex/)
* [Upsells aren't showing](/en/article/upsells-arent-showing-1lmqrth/)