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# ShipStation & DPD — Delaying Fulfillment for Post-Purchase Edits (Account Editor)

### Purpose

**Help merchants using ShipStation or DPD Fulfilment ensure that post-purchase edits made via Account Editor are fully completed before fulfillment begins.**

**This article directly reduces:**

* **Wrong items shipped**
* **Address correction failures**
* **“Edits didn’t apply” support tickets**
* **Costly re-shipments and returns**

### ⭐ Why This Matters

**Both ShipStation and DPD Fulfilment can start processing orders immediately after checkout.**

**If fulfillment begins before the Account Editor edit window ends:**

* **Product swaps may be missed**
* **Address changes may be ignored**
* **Quantity updates may not apply**

**👉 Account Editor works correctly — but fulfillment moves too fast.**
**The solution is delaying fulfillment until edits are finalized.**

### ⚙️ How Post-Purchase Editing + Fulfillment Timing Works

**Account Editor**

* **Allows customers to edit orders after checkout**
* **Applies edits directly to the existing Shopify order**
* **Can place holds or revert unpaid changes**

**Fulfillment systems (ShipStation / DPD)**

* **Import or receive orders on a schedule**
* **Assume the order is final once received**
* **Do not wait for post-purchase edit windows by default**

**➡️ You must align the fulfillment delay with your edit window.**

## **🚚 ShipStation — Delay Order Import (Recommended)**
**ShipStation includes a built-in delay feature, making it the easiest integration.**

### **✅ How It Works**

* **Shopify creates the order immediately**
* **ShipStation waits before importing the order**
* **Customers edit their order during this delay**
* **ShipStation imports only the final version**
**No Shopify Flow required.**

### **🪜 ShipStation Setup (Step-by-Step)**

**Path in ShipStation:**

**Settings → Selling Channels → Store Setup**
**Select your Shopify store → Edit Store Details**
**Scroll to Shopify Connection Settings → Edit Shopify Settings**

### **🔧 Required Setting**

| **Setting** | **Value** |
| ---- |
| **Minimum Order Age Before Import** | **Match your edit window (e.g. 60 minutes)** |

![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_j5sqmm.png)
![](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_1hgtk6u.png)
![ShipStation “Minimum order age before import” set to 60 minutes](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_2yvlr7.png)

### **🧪 Example Timeline**

| **Time** | **Event** |
| ---- |
| **10:00** | **Order placed** |
| **10:00–11:00** | **Customer edits order in Account Editor** |
| **11:00–11:05** | **ShipStation imports finalized order** |
| **After** | **Fulfillment begins** |

**✅ Result: Fulfillment always receives the edited order.**

### **⚠️ Common ShipStation Issues & Fixes**

| **Issue** | **Cause** | **Fix** |
| ---- |
| **Edits missing** | **Delay too short** | **Increase delay** |
| **Address incorrect** | **Imported too early** | **Match edit window** |
| **Order imports immediately** | **Delay not saved** | **Re-save store settings** |

## **📦 DPD Fulfilment — Delay Dispatch to Match Edit Window**
**DPD Fulfilment uses a dispatch delay rather than an import delay.**
**This ensures DPD only processes orders after Account Editor finishes editing logic.**

### **🪜 Recommended Setup: Account Editor + DPD**

#### **Step 1: Configure Account Editor**
**Path:**
**Account Editor → Settings → Timeframe**
**Set:**
**Edit window: 30 minutes**
**Enable:**
* **Order holds**
* **Reverse unpaid order edit**

**📌 What this does:**
* **Holds the order if edits increase price**
* **Reverts edits if payment isn’t completed**

#### **Step 2: Configure DPD Delay**
**Path in DPD Fulfilment:**

**Settings → General Settings → Delay period**

| **Setting** | **Value** |
| ---- |
| **Delay period** | **Edit window + buffer (e.g. 31 minutes)** |

![DPD Delay period](https://storage.crisp.chat/users/helpdesk/website/-/e/5/a/f/e5af1a5ea93f4000/image_klvo16.png)

**DPD Delay period set to 31 minutes**

### **🔄 End-to-End Workflow**

**Order placed →**
**Edit window active (30 min) →**
**Payment & edit validation →**
**DPD delay expires (31 min) →**
**DPD dispatches final order**
**➡️ DPD never sees an order mid-edit.**

## **🧠 Best Practices (Highly Recommended)**

**Always set DPD delay slightly longer than edit window**
**Enable Reverse unpaid order edits**

**Test with:**
* **Address change**
* **Product swap**
* **Quantity increase**
* **Confirm DPD receives the updated order**

## **⚠️ Common DPD Issues & Fixes**

| **Issue** | **Cause** | **Fix** |
| ---- |
| **DPD ships wrong item** | **Delay too short** | **Increase delay** |
| **Edits reverted unexpectedly** | **Payment not completed** | **Expected behavior** |
| **Address still wrong** | **Edit window expired** | **Increase window** |

## **🧪 Verification Checklist**
**Before going live:**

**☑ Edit window set**
**☑ Delay configured (ShipStation / DPD)**
**☑ Order holds enabled**
**☑ Reverse unpaid edits ON**
**☑ Test order edited successfully**

## **🔗 Related Guides**

[**→ 3PL Integrations Overview**](https://help.accounteditor.com/en/article/3pl-oms-integrations-with-account-editor-overview-109htqb/)
→ [Brightpearl Integration](https://help.accounteditor.com/en/article/brightpearl-integration-shopify-order-editing-sync-account-editor-1gvrta/)
→ [ShipStation & DPD Delays](https://help.accounteditor.com/en/article/shipstation-dpd-delaying-fulfillment-for-post-purchase-edits-account-editor-11ob117/)
→ [CartRover & GetQuickMail Holds](https://help.accounteditor.com/en/article/cartrover-getquickmail-holding-orders-until-edit-window-ends-account-editor-qp29jg/)
→ [Automation & Shopify Flow](https://help.accounteditor.com/en/article/automation-use-cases-with-account-editor-shopify-flow-1tzi5b1/)
[→ Editing Eligibility & Restrictions](https://help.accounteditor.com/en/article/editing-eligibility-restrictions-subscriptions-bundles-product-types-1bis0nl/)

## **🆘 Need Help?**

**If you want us to:**
* **Validate your setup**
* **Match delays correctly**
* **Review fulfillment timing**
**Contact Account Editor Support with:**
* **Store URL**
* **Fulfillment provider**
* **Edit window duration**
**We’ll help you lock this down correctly.**

### **✅ Summary**

* **Fulfillment must wait for edits to finish**
* **ShipStation → use Minimum Order Age**
* **DPD → use Dispatch Delay**
* **Correct timing = fewer mistakes, happier customers**