> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.accounteditor.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# See what Account Editor saves you

**Analytics** shows what the app has done for you — support tickets avoided, time saved, deliveries rescued, and revenue added by offers. Pick a date range, compare it against an earlier one, and export the numbers. Every figure has a **Methodology** note explaining how it is worked out.

## What this does

Order editing saves money quietly. Nobody records the email that never arrived.

This page counts them for you, so you have something to weigh against the subscription.

## Where to find it

**Analytics**, in the app's main navigation.

## What it shows

* **Metric tiles** — Tickets avoided, time saved, cancellations, deliveries, upsell revenue
* **Feature usage** — Which features customers actually use
* **Order activity** — Items added, address changes, invoices printed, emails sent
* **Customer insights** — How fast customers edit, top location, self-service rate, busiest day
* **Upsell performance** — Conversion rate, average order uplift, best products
* **Cancellation insights** — Reasons customers give, and what happened next
* **Smart insights** — Automatically written observations, once there is enough data

Use the date range picker to set a period, and the comparison picker to put it against the previous week, the previous month, or last year.

**Export CSV** takes the numbers out. **Configure** chooses which tiles you see.

## The numbers worth watching

**Self-service rate** — how many changes customers made on their own instead of emailing you. This is the headline number. A low one means customers are not finding the feature.

**Tickets avoided** — each one is an email you did not answer.

**Deliveries saved** — address fixes caught before dispatch. The most valuable number on the page. A failed delivery costs you the parcel out, the parcel back, and usually a refund.

**Upsell revenue** — money added after checkout.

## Read the methodology

Every figure comes with a **Methodology** note explaining how it was calculated.

**Read it before you quote a number.** These are estimates built on assumptions. What a support ticket costs you. What a failed delivery costs. Useful for direction, not for your accounts.

## Good to know

**Smart insights need about a month of data.** Before that there is too little to go on.

**A low self-service rate is a discovery problem.** Customers cannot use what they cannot find. The usual fix is putting the edit deadline in your order confirmation email — see [Show the edit deadline in your order confirmation email](/en/article/show-the-edit-deadline-in-your-order-confirmation-email-1jnpy2p/).

**Most of these are modelled, not cash.** Tickets avoided and time saved come from assumptions. Upsell revenue is real money.

**Your dashboard shows lifetime totals.** Analytics shows a date range. The two will not match, and that is expected.

## Troubleshooting

* **Everything reads zero** — Why: No customer has used the app — Fix: Check the setup guide says **Account Editor is live**
* **Smart insights say there is not enough data** — Why: Fewer than about 30 days of history — Fix: Wait
* **Numbers do not match the dashboard** — Why: Dashboard is lifetime, analytics is a date range — Fix: Expected
* **A tile is missing** — Why: It was turned off — Fix: Use **Configure**
* **Self-service rate is low** — Why: Customers are not finding the feature — Fix: Put the edit deadline in your confirmation email
* **Upsell revenue is zero** — Why: No offers running, or the block is missing — Fix: Check the offer's placement and its block

## FAQ

### How is "tickets avoided" worked out?

It counts changes customers made themselves, treating each as a support request that never happened. The Methodology note gives the exact basis.

### Are these real savings?

Tickets avoided and time saved are estimates, based on what those things cost you. Upsell revenue is actual money.

### Why is my self-service rate low?

Usually because customers do not know they can edit. Putting the deadline in your confirmation email is the biggest single fix.

### Can I export this?

Yes, **Export CSV** on the page.

### What is the difference between this and Insights?

Analytics is a dashboard you read. Insights is a chat you ask. See [Ask Account Editor AI about your store](/en/article/ask-account-editor-ai-about-your-store-1jwu5mg/).

## Related articles

* [Your dashboard, explained](/en/article/your-dashboard-explained-ukp3qa/)
* [Ask Account Editor AI about your store](/en/article/ask-account-editor-ai-about-your-store-1jwu5mg/)
* [Test offers and read the results](/en/article/test-offers-and-read-the-results-t88sjk/)
* [Plans, order limits and credits](/en/article/plans-order-limits-and-credits-naq9z7/)