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# Review and fix flagged addresses

Address checking flags orders it cannot deliver to. They collect under **Features → Address validation → Flagged orders**, each with the original address and a suggested one side by side. Apply a suggestion to one order, or select several and fix them together.

## What this does

Flagging an order is only half a feature. Somebody still has to correct the address, and doing that by hand in Shopify is slow.

This queue is where checking turns into a fix.

## Work the queue

1. Go to **Features → Address validation**.
2. Open the **Flagged orders** tab.
3. Compare **Original** against **Suggested** for each row.
4. Select **Apply suggestion** to write the corrected address to the order.

To fix several at once, tick the rows and use **Apply to selected orders**.

Rows whose suggestion is the same as the original cannot be selected, and the reason is shown. There is nothing to apply.

## Held orders

If you turned on **Hold orders with undeliverable addresses**, flagged orders carry an **On hold** badge and will not ship.

Applying the suggestion clears the problem. The hold releases and the order carries on.

**A held order nobody reviews never ships.** If you use holds, someone has to work this queue.

## Good to know

**Read the suggestion before applying it.** Most are obviously right — a missing postcode, a misspelled street. Some are not. Applying a wrong suggestion sends the parcel somewhere else entirely.

**The original is kept.** The customer's address is recorded as it was at validation time, so you can always see what they typed.

**Bulk apply is for obvious fixes.** Where the suggestion only adds a postcode or corrects spelling, batching is safe. Where it changes the street or the city, check each one.

**This queue only fills if checking is on.** An empty queue with checking off means nothing is being checked — see [Check addresses automatically](/en/article/check-addresses-automatically-5h56a/).

## Troubleshooting

* **The queue is always empty** — Why: Address checking is off, or a skip rule is too broad — Fix: Check both
* **A row cannot be selected** — Why: The suggestion matches the original — Fix: Nothing to apply
* **Applying did not release the hold** — Why: Another feature still needs the order held — Fix: Read the hold reason in Shopify
* **Good addresses keep appearing** — Why: A quality rule is too strict — Fix: Loosen character rules or limits
* **The suggestion looks wrong** — Why: Google could not resolve the address confidently — Fix: Contact the customer instead of guessing
* **Orders are stuck on hold** — Why: Nobody is working the queue — Fix: Assign it, or turn holds off

## FAQ

### What happens when I apply a suggestion?

The corrected address is written to the Shopify order. If the order was held for a bad address, that hold clears.

### Is the customer told?

No. Applying a suggestion changes the order without notifying them. Contact them yourself if the change is significant.

### Can I fix several at once?

Yes. Tick the rows and use **Apply to selected orders**. Best for small corrections like a missing postcode.

### What if the suggestion is wrong?

Do not apply it. Contact the customer and ask. A wrong suggestion applied is worse than a flagged order left alone.

### Why is an order still held after I fixed it?

Another feature may still need it held — an editing window, or a cancellation under review. Shopify allows one hold per order.

## Related articles

* [Check addresses automatically](/en/article/check-addresses-automatically-5h56a/)
* [Let customers fix their delivery address](/en/article/let-customers-fix-their-delivery-address-1d2uagt/)
* [Set how long customers can edit an order](/en/article/set-how-long-customers-can-edit-an-order-1pq95vo/)
* [Customers can't see the edit option](/en/article/customers-cant-see-the-edit-option-1wg3ot9/)