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# Preview what customers will see

**Preview order page** draws the customer's order page from your real settings, including changes you have not saved yet. Find it on **Features**, and on most feature pages. It is the fastest way to check a setting did what you expected, without placing a test order.

## Open it

**On the Features page**, select **Preview order page**. You get the whole order page.

**On a feature page**, the preview shows just that feature's part of it.

Use the **Preview** picker to switch between **Whole order page** and any single feature — item edits, address edits, cancellation, returns, invoices, surveys, upsell, and the rest.

There is also **Preview invoice portal**, which draws the separate invoices page in a customer's account.

## It tells you when something is off

The preview does not quietly show nothing. It explains:

* ***"This feature is off, so customers won't see it."*** — Turn the feature on
* ***"The invoice portal is off, so customers won't see this page."*** — Turn on the portal
* ***"Your plan doesn't include invoice downloads."*** — Upgrade
* ***"Turn this on to let customers edit orders sent by local delivery."*** — Local delivery editing is off

That makes it a diagnostic, not just a picture.

## What it does not check

**The preview ignores app blocks.** It shows what a feature would look like if it were on the page. It does not tell you whether the block is actually there.

So a feature can look perfect in the preview and be invisible to customers. Always check the banner on the **Features** page too.

**It also ignores targeting.** An upsell offer appears in the preview regardless of who it is aimed at.

## Good to know

**Unsaved changes are included.** Toggle a setting, look at the preview, and decide before saving. Nothing reaches customers until you save.

**It uses realistic order data**, so the layout matches what a real customer gets.

**Returns preview differently.** The order page shows only the button — select it to walk through the return steps, which open on their own page.

**Preview is not a test order.** For anything involving money, holds or your warehouse, place a real test order.

## Troubleshooting

* **A feature is missing from the preview** — Why: It is off — Fix: Turn it on and look again
* **It looks right but customers see nothing** — Why: The app block is missing — Fix: Check the banner on **Features**
* **The invoice portal preview is empty** — Why: The portal is off, or not in your plan — Fix: Check both
* **An upsell shows in preview but not live** — Why: Preview ignores targeting and blocks — Fix: Check the offer's placement and its block
* **Returns show only a button** — Why: Expected — the steps open on their own page — Fix: Select the button
* **The preview will not open** — Why: The page did not finish loading — Fix: Reload and try again

## FAQ

### Does the preview use my real settings?

Yes, including changes you have not saved. It is what customers would get if you saved now.

### Can I trust it?

For settings, yes. It does not check whether the app block is on the page, and it ignores upsell targeting.

### Do I still need a test order?

For anything involving payment, holds, or your warehouse, yes. Preview shows the page, not the process.

### Why does the returns preview only show a button?

That is what the order page shows. Selecting it opens the return steps on their own page.

### Can I preview the invoice portal?

Yes, with **Preview invoice portal**. It draws the separate invoices page in a customer's account.

## Related articles

* [Test on a live store safely](/en/article/test-on-a-live-store-safely-1ocg7sw/)
* [Add Account Editor blocks to your store](/en/article/add-account-editor-blocks-to-your-store-xplc99/)
* [Customers can't see the edit option](/en/article/customers-cant-see-the-edit-option-1wg3ot9/)
* [Turn on your first features](/en/article/turn-on-your-first-features-hluazz/)