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# NPF/NP Fulfilment

### NPF/NP Fulfilment Integration — Shopify Edited Order Sync (Account Editor)

###### This guide helps merchants using **NPF/NP Fulfilment** (OMS) understand how to configure the integration so that Account Editor order edits are always reflected correctly. NPF **does not read live edits** — orders must be fully finalized before NPF downloads them.

|| **Important: NPF/NP Fulfilment uses the **Account Editor Delayed Master Flow** to delay order downloads. Payment is held in `Authorized` state while customers edit, then the Flow captures payment automatically after the grace period — triggering NPF to download the finalized order.**

---

### How the Integration Works

###### NPF/NP Fulfilment downloads orders from Shopify only when payment status is **"Paid"**. The Account Editor Delayed Master Flow creates a grace period between order creation and payment capture — giving you time to edit the order in Account Editor before NPF ever sees it.

### **Step 1 — Order Created**
###### Customer places an order → Payment is **Authorized** (not yet captured).

### **Step 2 — Grace Period Active**
###### The editing window opens. Customer or merchant can edit the order in Account Editor — add items, remove items, change quantities, update address.

### **Step 3 — NPF Skips the Order**
###### Because payment status is still `Authorized`, **NPF does not download the order**. The order is invisible to NPF during the entire editing window.

### **Step 4 — Grace Period Ends**
###### Shopify Flow automatically captures payment → Status updates to **Paid**.

### **Step 5 — NPF Downloads**
###### NPF sees the order for the first time with **all edits already included** — correct items, quantities, and totals.

---

### Step-by-Step Setup

## **📋 Step 1 — Change Payment Capture Setting in Shopify**

###### Set Shopify to hold payment in **Authorized** state so NPF cannot import the order until editing is complete and payment is captured.

1. Log in to **Shopify Admin**
2. Go to **Settings → Payments**
3. Scroll down to **Payment capture method**
4. Select **"Manually"**
5. Click **Save**

|| **⚠️ 7-day limit: Shopify Payments authorizations expire after 7 days. Always ensure your grace period is well within this window.**

---

## **⚡ Step 2 — Import the Account Editor Delayed Master Flow**

###### The Account Editor Delayed Master Flow is a pre-built Shopify Flow automation that holds payment capture for a configurable grace period, then captures automatically — triggering NPF to download the finalized order.

1. Download the **Account Editor Delayed Master Flow** file (provided with this guide)
2. In Shopify Admin, go to **Apps → Shopify Flow**
3. Click **Import** and select the downloaded `.flow` file
4. Configure the **grace period timing** to match your editing deadline (e.g., **30 minutes**)
5. Click **Activate** to enable the Flow
6. Click **Save**

|| **📝 How the Flow works: When a new order is created, the Flow waits for the configured grace period. After the wait, it automatically captures payment — changing the status from `Authorized` to `Paid`. NPF then downloads the order with all edits included.**

---

## **🚫 Step 3 — Disable Shipping Methods App Block in Account Editor**

###### NPF/NP Fulfilment **does not support shipping method changes** during the editing window. To prevent customer confusion, you must disable the Shipping Methods App Block in Account Editor settings.

1. Open your **Account Editor** app settings in Shopify Admin
2. Navigate to the **App Blocks** configuration
3. Find the **Shipping Methods App Block**
4. Toggle it **OFF**
5. Click **Save**

||| **🛑 Do not skip this step. If the Shipping Methods App Block is left enabled, customers may attempt to change their shipping method during the editing window. NPF will not reflect these changes, leading to incorrect shipping and customer complaints.**

---

## **✏️ Step 4 — Your Account Editor Workflow**

###### Once setup is complete, this is the automated flow for every order:

1. New order arrives → Payment = **Authorized** *(NPF does not see it ✅)*
2. Grace period active → Customer can edit in **Account Editor** — add/remove items, change quantities, update address
3. Grace period expires → Shopify Flow **automatically captures payment**
4. Payment becomes **Paid** → NPF downloads the finalized order ✅
5. Order is processed with **all edits included** — no manual intervention needed

###### **What happens after this setup:**

* ✅ Correct order total — removed items not counted
* ✅ Added items appear correctly in NPF
* ✅ Quantity changes reflected accurately
* ✅ Address changes included in the download
* ✅ No manual payment capture needed — fully automated

|| **✅ Setup complete! NPF will always receive the final, correctly edited order. The entire flow is automated — no manual capture or NPF configuration required.**

---

### Settings Summary

| **Where** | **Setting** | **Value** |
| ---- |
| Shopify → Settings → Payments | Payment capture method | `Automatically after fulfillment` |
| Shopify → Apps → Shopify Flow | Account Editor Delayed Master Flow | **Active** — grace period configured |
| Account Editor → App Blocks | Shipping Methods App Block | **Disabled** |
| Account Editor → Settings | Editing Deadline | Configured (e.g., 30 min) |

---

### Testing Checklist

###### Before going live, run through this checklist to confirm everything works correctly:

* ✅ Place a test order — verify it does **not** appear in NPF immediately
* ✅ Make edits during the editing window — add/remove items, change address
* ✅ Wait for the grace period to expire
* ✅ Confirm payment is captured automatically by the Flow
* ✅ Confirm order appears in NPF with **all edits included**
* ✅ Verify shipping method changes are **blocked** (App Block disabled)

---

### Troubleshooting

| **Issue** | **Likely Cause** | **Fix** |
| ---- |
| Orders appearing in NPF too early | Payment capture not configured correctly, or Flow not activated | Verify payment capture setting and confirm the Account Editor Delayed Master Flow is **Active** |
| Orders not appearing after grace period | Flow is not capturing payment correctly | Open Shopify Flow → check the run history for errors → re-import if needed |
| Edits not reflecting in NPF | Edits were made after the grace period ended | Ensure all edits are completed **before** the grace period expires — NPF does not read live edits |
| Authorization expired (no payment captured) | Grace period exceeds 7-day limit | Reduce grace period to well under 7 days (recommended: 30 min – 2 hours) |

---

### Best Practices

* Always **disable the Shipping Methods App Block** — NPF cannot process shipping changes
* Keep the grace period short — **30 minutes to 2 hours** is ideal for most stores
* Sync the editing deadline in Account Editor with the Flow timing so customers see an accurate countdown
* Monitor Shopify Flow run history after launch to confirm payment captures are firing correctly
* Test the full flow end-to-end before going live with real orders

---

### Need Help?

###### If orders still don't sync correctly after following this guide, contact Account Editor Support and share:

* Your store URL
* Screenshot of Shopify → Settings → Payment capture method
* Screenshot of Shopify Flow → Account Editor Delayed Master Flow status and run history
* The affected order number